Briauna Buice
Lithia Springs,GA
Summary
Proven expert in meat cutting and customer service, with a track record of enhancing customer satisfaction and reducing waste at Publix Super Market at Paradise Crossing. Skilled in quality control and efficient inventory management, I have successfully trained teams, optimized sales, and maintained high sanitation standards, demonstrating exceptional multitasking abilities and a commitment to excellence.
Overview
7
7
years of professional experience
Work History
Meat Cutter
Publix Super Market at Paradise Crossing
09.2023 - Current
- Performed all duties in the operation of the meat department which included production, merchandising, quality customer service.
- Cut, trimmed and ground meats such as beef, lamb, pork and poultry to prepare for packaging and sale.
- Ability to operate meat processing equipment, such as grinders, slicers, and saws, to break down portions and cut meat into desired portions.
- Responsible for accurately counting and logging of inventory in the entire department.
- Trained and supervised team to cut and prepare meats according to management specifications.
- Ensure quality control and conditions of the department. Ensuring proper product rotation and quality Developed future meat cutter
- Optimizing sales with efficient inventory management
- Trained new employees on proper techniques, company policies, equipment usage, ensuring consistent product quality across the team.
- Exhibited excellent communication skills when addressing customer inquiries or concerns promptly, resulting in repeat business.
- Cleaned equipment and work areas to maintain health and sanitation standards.
- Reduced waste by accurately portioning meat products according to customer specifications.
- Controlling the amount of product lost due to spoilage, damages, over-ordering, or outdated product.
Meat and Seafood Clerk
Publix Super Market at Paradise Crossing
06.2022 - 09.2023
- Process, prepare, price, and display fresh meats; merchandize luncheon, frozen, and packaged department meat products.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler display cases
- Assisted with inventory management to minimize waste and maintain optimal freshness levels of meat and seafood products.
- Increased customer satisfaction by providing exceptional service during peak hours in a fast-paced environment.
- Demonstrated versatility by cross-training in various roles within the meat and seafood department for maximum efficiency during busy periods.
- Streamlined order fulfillment processes for phone orders or online pickups, resulting in shorter wait times for customers upon arrival.
- Enhanced customer satisfaction by providing knowledgeable meat and seafood recommendations based on preferences and dietary requirements.
- Maintained a clean, organized, and visually appealing display case, ensuring the highest quality of products for customers.
- Promoted new products or specials through engaging customer interactions, boosting overall sales within the department.
- Contributed to an increase in repeat business by establishing rapport with customers through exceptional service skills.
- Supported the smooth operation of the store by assisting in other departments when necessary to meet customer needs effectively.
- Adhered to strict sanitation protocols by regularly cleaning workspaces, equipment, utensils, and display cases.
Customer Service Staff Member
Publix Super Market at Paradise Crossing
06.2017 - 07.2022
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Collaborated with team members to improve overall service quality through shared knowledge and expertise.
- Retained customers through exceptional problem-solving skills, demonstrating genuine care for their concerns.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Contributed to increased sales by offering personalized product recommendations based on customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Facilitated seamless transactions by accurately processing payments, returns, exchanges, or other account adjustments using internal systems.
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies and services.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
Georgia Cyber Academy
Atlanta, United States06.2019
Skills
- Meat Cutting
- Customer service abilities
- Workplace Safety
- Inventory ordering
- Cost Control
- Meat weighing and labeling
- Meat Preparation
- Cutting Speed
- Product Rotation
- Portion Control
- Quality Control
- Multitasking Abilities
Timeline
Meat Cutter
Publix Super Market at Paradise Crossing
09.2023 - Current
Meat and Seafood Clerk
Publix Super Market at Paradise Crossing
06.2022 - 09.2023
Customer Service Staff Member
Publix Super Market at Paradise Crossing
06.2017 - 07.2022
Georgia Cyber Academy
Similar Profiles
Sean BradleySean Bradley
Produce Clerck at Publix Super Market At Oglethorpe CrossingProduce Clerck at Publix Super Market At Oglethorpe Crossing
Andrew FinkAndrew Fink
Cashier at Publix Super Market At Lutz Lake CrossingCashier at Publix Super Market At Lutz Lake Crossing
Nathan AcevedoNathan Acevedo
Customer Service Staff Member at Publix Super Market At West Cobb Market PlaceCustomer Service Staff Member at Publix Super Market At West Cobb Market Place