Briauna Buice
Lithia Springs,GA
Summary
Proven expert in meat cutting and customer service, with a track record of enhancing customer satisfaction and reducing waste at Publix Super Market at Paradise Crossing. Skilled in quality control and efficient inventory management, I have successfully trained teams, optimized sales, and maintained high sanitation standards, demonstrating exceptional multitasking abilities and a commitment to excellence.
Overview
7
7
years of professional experience
Work History
Meat Cutter
Publix Super Market at Paradise Crossing
2023.09 - Current
- Performed all duties in the operation of the meat department which included production, merchandising, quality customer service.
- Cut, trimmed and ground meats such as beef, lamb, pork and poultry to prepare for packaging and sale.
- Ability to operate meat processing equipment, such as grinders, slicers, and saws, to break down portions and cut meat into desired portions.
- Responsible for accurately counting and logging of inventory in the entire department.
- Trained and supervised team to cut and prepare meats according to management specifications.
- Ensure quality control and conditions of the department. Ensuring proper product rotation and quality Developed future meat cutter
- Optimizing sales with efficient inventory management
- Trained new employees on proper techniques, company policies, equipment usage, ensuring consistent product quality across the team.
- Exhibited excellent communication skills when addressing customer inquiries or concerns promptly, resulting in repeat business.
- Cleaned equipment and work areas to maintain health and sanitation standards.
- Reduced waste by accurately portioning meat products according to customer specifications.
- Controlling the amount of product lost due to spoilage, damages, over-ordering, or outdated product.
Meat and Seafood Clerk
Publix Super Market at Paradise Crossing
2022.06 - 2023.09
- Process, prepare, price, and display fresh meats; merchandize luncheon, frozen, and packaged department meat products.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler display cases
- Assisted with inventory management to minimize waste and maintain optimal freshness levels of meat and seafood products.
- Increased customer satisfaction by providing exceptional service during peak hours in a fast-paced environment.
- Demonstrated versatility by cross-training in various roles within the meat and seafood department for maximum efficiency during busy periods.
- Streamlined order fulfillment processes for phone orders or online pickups, resulting in shorter wait times for customers upon arrival.
- Enhanced customer satisfaction by providing knowledgeable meat and seafood recommendations based on preferences and dietary requirements.
- Maintained a clean, organized, and visually appealing display case, ensuring the highest quality of products for customers.
- Promoted new products or specials through engaging customer interactions, boosting overall sales within the department.
- Contributed to an increase in repeat business by establishing rapport with customers through exceptional service skills.
- Supported the smooth operation of the store by assisting in other departments when necessary to meet customer needs effectively.
- Adhered to strict sanitation protocols by regularly cleaning workspaces, equipment, utensils, and display cases.
Customer Service Staff Member
Publix Super Market at Paradise Crossing
2017.06 - 2022.07
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Collaborated with team members to improve overall service quality through shared knowledge and expertise.
- Retained customers through exceptional problem-solving skills, demonstrating genuine care for their concerns.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Contributed to increased sales by offering personalized product recommendations based on customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Facilitated seamless transactions by accurately processing payments, returns, exchanges, or other account adjustments using internal systems.
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies and services.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
Georgia Cyber Academy
Atlanta, United States06.2019
Skills
- Meat Cutting
- Customer service abilities
- Workplace Safety
- Inventory ordering
- Cost Control
- Meat weighing and labeling
- Meat Preparation
- Cutting Speed
- Product Rotation
- Portion Control
- Quality Control
- Multitasking Abilities
Timeline
Meat Cutter
Publix Super Market at Paradise Crossing
2023.09 - Current
Meat and Seafood Clerk
Publix Super Market at Paradise Crossing
2022.06 - 2023.09
Customer Service Staff Member
Publix Super Market at Paradise Crossing
2017.06 - 2022.07
Georgia Cyber Academy
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