Briauna Christian
Warren
Summary
Experienced remote professional with a strong background in customer service, administrative support, and team coordination. Over 5 years of remote work success managing payroll, onboarding, employee compliance, and client communications. Known for delivering high-quality service with empathy, attention to detail, and strong organizational skills. Proficient in handling confidential information, resolving issues, and maintaining team productivity from remote settings.
Overview
11
11
years of professional experience
Work History
Site Administrator
Caravan Facilities Management
Sterling Heights
12.2023 - Current
- Process weekly payroll and assist with HR documentation, including disciplinary forms.
- Support site manager with administrative tasks such as filing, document organization, and Excel reporting.
- Coordinate weekly safety talks and track monthly KPIs to support compliance goals.
Care Supervisor – Remote
Help at Home
Warren
12.2020 - 09.2023
- Managed a team of remote caregivers, ensuring up-to-date licensing, training compliance, and quality service.
- Processed caregiver payroll and facilitated virtual onboarding and orientations.
- Provided ongoing support and performance guidance to ensure client satisfaction and staff retention.
Customer Service Representative – Remote
Harris & Harris
11.2018 - 12.2020
- Assisted customers with billing issues via phone and email, processed utility payments, and resolved disputes.
- Handled confidential customer information with professionalism and care.
- De-escalated high-stress situations with empathy and clear communication.
Clinic Service Representative
Henry Ford Health System
Macomb
04.2016 - 08.2017
- Checked in/out patients, managed appointment flow, and transcribed prescriptions.
- Provided compassionate customer service in a fast-paced healthcare environment.
- Maintained HIPAA compliance and supported clinical staff with administrative duties.
Customer Service Representative-Remote
Art Van Furniture
Warren
09.2014 - 06.2016
- Managed customer accounts, processed payments, and handled service inquiries.
- Adjusted billing issues and ensured customer satisfaction through detailed support.
Education
High School Diploma -
East Detroit High School
06-2011
Skills
- Leadership
- Problem Solving
- Customer Service
- Communication
- Multitasking
- Accounting
- Onboarding
- Technical support
- Time-Management
- Team supervision
- HIPAA compliance
- CRM software
- Remote communication
- High-Volume Call Handling
- Data Entry and Claims documentation
- Timekeeping & Payroll Systems
Timeline
Site Administrator
Caravan Facilities Management
12.2023 - Current
Care Supervisor – Remote
Help at Home
12.2020 - 09.2023
Customer Service Representative – Remote
Harris & Harris
11.2018 - 12.2020
Clinic Service Representative
Henry Ford Health System
04.2016 - 08.2017
Customer Service Representative-Remote
Art Van Furniture
09.2014 - 06.2016
High School Diploma -
East Detroit High School
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