Briauna Cooper
Dallas,TX
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Billing Specialist
Salience Health
Plano, Texas
08.2023 - 03.2026
- Preparing and submitting claims to insurance companies
- Receive and process payments from insurance companies and patients including posting payments and reconciling accounts
- Investigated and resolved denied or unpaid claims, ensuring timely resubmission to maximize reimbursement efficiency.
- Answered patient billing questions, explained invoices, and assisted with payment plans to enhance patient understanding and compliance.
- Utilize the EMR systems and billing systems to manage patient information, insurance denials and billing records
- Be in compliance with HIPAA regulations and billing laws and guidelines
- Document and maintain records on each open claim.
- Perform necessary follow-up to ensure proper payment is received.
- Identify and resolve billing issues.
- Follow-up on report status of past insurance and patient accounts
- Performed collection actions including contacting patients by phone and correcting claims to expedite payment resolution.
- Managed work held buckets to ensure timely processing of claims.
Patient Scheduling Coordinator
Signature HealthCARE
Memphis, TN
09.2018 - 05.2023
- Schedule and reschedule initial office visits, labs, radiology tests, and infusion appointments via phone, fax, and email.
- Manage scheduling changes for Physicians and Nurse Practitioners.
- Handle new internal referral scheduling for all Physicians.
- Responded to incoming patient scheduling calls and emails with professionalism and promptness, ensuring a positive patient experience.
- Communicated scheduling issues or concerns to Director/Manager promptly to facilitate timely resolutions.
- Cross-train with other schedulers to ensure operational continuity.
- Uphold patient dignity and confidentiality at all times.
- Participated in staff meetings and trained new employees.
- Coordinated with internal departments including medical records, insurance, nurses, and physicians to ensure efficient scheduling support.
- Executed various tasks as part of team requirements to support operations.
Customer Service Representative-Shipping
AT&T
Memphis, Tennessee
06.2015 - 07.2018
- Assisted customers with inquiries to enhance understanding of products and services.
- Responded to customer inquiries with promptness, ensuring timely resolution.
- Resolved customer complaints through effective communication and problem-solving.
- Processed customer orders and managed accounts to maintain high service standards.
Education
Associate of Applied Science - Health Care Administration
University of Arkansas Grantham
Kansas City, KS03-2025
Dental Assisting
Delta Technical College
Horn Lake, MS01-2020
High School Diploma -
Greenville Weston High School
Greenville, MS05-2014
Skills
- Claims processing
- Insurance verification
- Billing compliance
- Claims management
- HIPAA compliance
- Documentation management
- EMR systems
- Risk assessment
- Process improvement
- Scheduling coordination
- Computer Skills
- Communication skills
- Time management
- Negotiation skills
- Client relationship management
- Attention to Details
Certification
- Patient Care Technician
- Nurse Aide Training
- Seminar Certificate for EMR
- Seminar for EKG training
- Seminar for Phlebotomy Training
- Medical Assisting Program
Timeline
Billing Specialist
Salience Health
08.2023 - 03.2026
Patient Scheduling Coordinator
Signature HealthCARE
09.2018 - 05.2023
Customer Service Representative-Shipping
AT&T
06.2015 - 07.2018
Associate of Applied Science - Health Care Administration
University of Arkansas Grantham
Dental Assisting
Delta Technical College
High School Diploma -
Greenville Weston High School