Hi, I’m
Briauna Smith
South Boston,VA
Summary
Dynamic and reliable professional with extensive experience at Dollar General Store, excelling in customer service and cash register operations. Proven ability to enhance customer satisfaction and streamline processes, contributing to a positive shopping experience. Skilled in conflict resolution and team collaboration, consistently achieving operational targets while maintaining high standards of cleanliness and organization.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
2
years of professional experience
Work History
Dollar General Store
Cashier
08.2023 - 02.2025
Job overview
- Processed customer transactions efficiently using point-of-sale system.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted in managing inventory levels, restocking items as needed.
- Handled cash and credit transactions accurately while adhering to company policies.
- Collaborated with team members to improve service speed during peak hours.
- Resolved customer inquiries and complaints professionally, ensuring positive outcomes.
- Supported training of new staff on operational procedures and best practices.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
EBI
Warehouse Worker
02.2024 - 12.2024
Job overview
- Operated warehouse equipment to efficiently move and store products.
- Maintained accurate inventory records using warehouse management systems.
- Assisted in packaging and labeling products for shipping to ensure quality.
- Collaborated with team members to meet daily operational targets.
- Loaded and unloaded shipments, ensuring proper handling of materials.
- Organized storage areas for optimal space utilization and accessibility.
- Adhered to all company policies and procedures during daily operations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
Education
Blue Ridge Job CorpsMarion, VA
LPN from Nursing
02-2025
Person High SchoolRoxboro, NC
05-2022
University Overview
- Honor Roll Summer 2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Order taking
- Cash register systems
- Conflict resolution
- Product knowledge
- Issue resolution
- Complex Problem-solving
- Merchandise restocking
- POS system operations
- ID verification
- Attention to detail
- Order packaging
- Decision making aptitude
- Order verification
- Fraud prevention awareness
- Loss prevention
- Identification checks
- Spirit, wine, and beer expertise
- Multitasking and organization
- Organizational growth
- Clear communication
- Credit card processing
- Basic math
- Gift card handling
- Honest and dependable
Timeline
Warehouse Worker
EBI
02.2024 - 12.2024
Cashier
Dollar General Store
08.2023 - 02.2025
Blue Ridge Job Corps
LPN from Nursing
Person High School
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