Briauna White
Hazelwood,MO
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 9 years of extensive leadership experience in retail. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
17
17
years of professional experience
Work History
Team Leader Manager
Target
07.2023 - Current
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Streamlined communication within the team for better collaboration and decisionmaking.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Evaluated employee performance on daily basis and coached and trained seven team members, increasing quality of work and employee motivation.
Shift Manager
Starbucks
09.2021 - 07.2023
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
Shift Manager
Aldi Food
06.2014 - 07.2021
- Upheld company standards and compliance requirements for operations and cleanliness.
- Documented receipts, employee hours and inventory movements.
- Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Directed employees through daily routines.
- Handled any customer complaints, questions and inquiries.
- Managed cash positions and made bank deposits.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Managed scheduling for 8 employees.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Cross-trained in every store role to maximize operational knowledge.
Target Team Member
Target, Starbucks
06.2007 - 11.2015
- Worked hard to learn all required tasks quickly and maximize performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Built and maintained working relationships with peers and upper management..
- Looked for ways to go above and beyond job requirements.
- Sorted incoming mail and directed to correct personnel each day.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Directed and oversaw office personnel activities.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Operated cash register, collected payments and provided accurate change.
- Greeted guests with pleasant smile and superior customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized official and off-menu coffee and tea preparations.
Education
Some College (No Degree) - Marketing
Alabama A&M University
Huntsville, ALHigh School Diploma -
Gateway Institute of Technology
St. Louis, MO05.2008
Skills
- Training and mentoring
- Schedule oversight
- Team development
- Opening and closing procedures
- Friendly, positive attitude
- People skills
- PPE use
- Decision-making
- Reliable and trustworthy
- Troubleshooting
- Supervision
- Performance Management
- Effective Communication
- Performance Coaching
- Team Leadership
- Issue and conflict resolution
- Workload Management
Timeline
Team Leader Manager
Target
07.2023 - Current
Shift Manager
Starbucks
09.2021 - 07.2023
Shift Manager
Aldi Food
06.2014 - 07.2021
Target Team Member
Target, Starbucks
06.2007 - 11.2015
Some College (No Degree) - Marketing
Alabama A&M University
High School Diploma -
Gateway Institute of Technology
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