Briauna Withrow
Euclid
Summary
Dynamic Patient Service Specialist with a proven track record at Cleveland Clinic, enhancing patient satisfaction through efficient appointment scheduling and exceptional customer service. Skilled in maintaining patient confidentiality and leading team training initiatives, fostering a collaborative environment that drives operational excellence and loyalty.
Overview
12
12
years of professional experience
Work History
Patient Service Specialist
Cleveland Clinic
02.2023 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
Patient Service Specialist
Cleveland Clinic Cole Eye Institute
02.2021 - 03.2023
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
Key Booth Operator
Towne Park Valet Parking
03.2018 - 02.2023
- Facilitated seamless communication between staff, management, and guests to address any issues or special requests in a timely manner.
- Maintained a safe and secure work environment by enforcing strict safety protocols and regularly inspecting equipment.
- Continuously monitored parking lot capacity to optimize space utilization and minimize congestion during peak hours.
- Implemented new procedures for handling lost or damaged keys, reducing instances of such occurrences significantly over time.
Third Key Manager
Villa
08.2013 - 06.2017
- Counted registers and cleaned and secured shop at end of shift.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Developed professional relationships to improve retention of key customers.
Education
High School Diploma -
John Hay Early College
Cleveland, OH06-2009
Skills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Healthcare systems
- Customer service
- Multitasking and organization
- Team collaboration
- Team leadership
Timeline
Patient Service Specialist
Cleveland Clinic
02.2023 - Current
Patient Service Specialist
Cleveland Clinic Cole Eye Institute
02.2021 - 03.2023
Key Booth Operator
Towne Park Valet Parking
03.2018 - 02.2023
Third Key Manager
Villa
08.2013 - 06.2017
High School Diploma -
John Hay Early College
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