Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Briaunna Cain

Overland Park,KS

Summary

Client-facing Senior Project Manager with a track record of turning chaos into clean execution. Strong background in field services, vendor management, and warehouse operations promoted for consistently managing complex national rollouts, AV installs, and structured cabling projects across multiple industries. Skilled in working directly with clients, 1099 technicians, and customers.

Overview

8
8
years of professional experience

Work History

Senior Project Manager - Field Operations

Techlink
Remote
03.2022 - Current
  • Organized and managed both large-scale and small-scale deployments, break-fix/smart hands, site surveys, rollouts, structured cabling, and device installation. For clients in the fitness, retail, and QSR sectors.
  • Developed detailed business plans to drive small or radical changes.
  • Conducted regular meetings with clients via multiple platforms to review progress, address any issues or concerns, and provide updates.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Monitored call queues daily in order to respond promptly to customer, technician, and client inquiries.

Lead Warehouse Technician

ITRenew
Olathe, KS
02.2020 - 03.2022
  • Hired in the opening of a new "flagship" facility for IT warehousing, equipment processing of server racks, and data wiping.
  • Implemented strategies for protecting sensitive information stored within the data center environment from unauthorized access or theft.
  • Promoted from Warehouse Technician to Lead Data Security Specialist within 10 months of employment.
  • Developed and implemented data security policies and procedures for data sanitization of cell phones, SSDs, HDDs, and switches.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Collaborated with other teams, such as Network Administration and Systems Engineering, within the 'circular economy' when needed for complex tasks.

Logistics Specialist Forklift Operator

Novation
Lenexa, KS
05.2017 - 02.2020
  • Prepared and maintained accurate shipping documentation, including bills of lading and invoices.
  • Proficient in e-commerce, FedEx WorldShip, and various other logistical, WMS, and parcel service platforms.
  • Participated in logistics planning and forecasting activities to meet future demand effectively.
  • Verified inventory computations by comparing them to physical counts of stock and investigating discrepancies.
  • Created customs paperwork for international shipments, along with packaging slips verifying proper quantities of inventory shipped.

Education

DIPLOMA -

Shawnee Mission South
Overland Park, KS
01.2014

Skills

  • Adaptability and flexibility
  • Multitasking
  • Attention to detail
  • Customer service
  • Client communication
  • Logistics coordination
  • Project management
  • Problem solving

Timeline

Senior Project Manager - Field Operations

Techlink
03.2022 - Current

Lead Warehouse Technician

ITRenew
02.2020 - 03.2022

Logistics Specialist Forklift Operator

Novation
05.2017 - 02.2020

DIPLOMA -

Shawnee Mission South

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Briaunna Cain