Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Briaunna Cain

Overland Park

Summary

Senior Project Manager with expertise in project and warehouse management, recognized for exceptional risk management and cross-functional collaboration. Achieved promotion within 10 months at ITRenew by elevating data security standards. Proven ability to enhance productivity while maintaining meticulous attention to detail in high-pressure environments.

Overview

8
8
years of professional experience

Work History

Senior Project Manager

Techlink
03.2022 - Current
  • Promoted to Director after leading multi-client operations, overseeing five concurrent client accounts, and managing fifty to eighty active field projects at any given time.
  • Lead national deployments for AV, security, and network infrastructure across multiple retail chains throughout the continental U.S.
  • Leverage a real-time CRM for tracking deliverables, technician notes, and billable hours, with full visibility across active jobs.
  • Coordinate high call and message volumes across Teams, Slack, Zendesk, and Omnichannel platforms, while maintaining clear communication with both field techs and clients.
  • Approve labor hours and project financials, ensuring billing accuracy, margin protection, and alignment with client contracts and expectations.

Lead Warehouse Technician

ITRenew
Olathe
02.2020 - 03.2022
  • Hired in the opening of a new 'flagship' facility for IT warehousing, equipment processing of server racks, and data wiping.
  • Performed data sanitization of cell phones, SSDs, HDDs, and switches.
  • Collaborated with other teams, such as Network Administration and Systems Engineering, within the 'circular economy,' when needed for complex tasks.
  • Upgraded internal system components, CPUs, memory, hard drives and network cables.

Logistics Specialist Forklift Operator

Novation
Lenexa
05.2017 - 02.2020
  • Prepared and maintained accurate shipping documentation, including bills of lading and invoices.
  • Created customs paperwork for international shipments, ensuring compliance with regulations.
  • Participated in logistics planning and forecasting to align with future demand.
  • Utilized e-commerce platforms and FedEx WorldShip to streamline shipping processes.

Education

DIPLOMA -

Shawnee Mission South
Overland Park, KS

Skills

  • Multi- Client Project Management
  • CRM Platforms
  • Microsoft Teams, Excel, Zendesk
  • Cross-functional collaboration
  • Client Issue Resolution
  • Technician Billing & Margin Control
  • Deliverables & Workflow Management
  • Team Leadership & Mentorship

Timeline

Senior Project Manager

Techlink
03.2022 - Current

Lead Warehouse Technician

ITRenew
02.2020 - 03.2022

Logistics Specialist Forklift Operator

Novation
05.2017 - 02.2020

DIPLOMA -

Shawnee Mission South

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