Briaunna Holladay Taylor
Eugene,OR
Summary
Graduate from the University of Oregon, where I focused my studies on social and developmental psychology to better my knowledge on individuals and their interactions with others. Knowledge on human interactions in multiple settings such as work as well as personal settings. Organized Customer Service leader with 3 years of successful complaint resolution and customer retention. Trains and develops team members to deliver superior service. Tactful communicator and conflict resolution expert. Aiming to build on my skills with more education and focused application.
Overview
4
4
years of professional experience
Work History
Family Builder
Options Counseling and Family Services
Eugene, Oregon
06.2024 - Current
- Constructed safe and supportive environments for clients and families
- Advised clients on how to access community resources such as employment opportunities, housing assistance, and legal aid.
- Coordinated with community organizations to provide resources and referrals for clients
- Monitored client progress through regular follow-up meetings and assessments
- Documented case notes accurately in electronic case management systems
- Attended meetings and participated in staff development training activities
- Conducted assessments of family strengths, needs, and barriers
Assistant Bookkeeper/Service Supervisor
Albertsons
Eugene, OR
07.2022 - Current
- Assist senior accounting professionals with running smooth department by effortlessly handling diverse administrative tasks.
- Provide excellent customer service
- Work to create healthy relationships between coworkers in the work place.
- Balance and reconcile discrepancies in financial records.
- Check and audit records for correctness.
- Help employees overcome problems and challenges through advice and guidance.
- Build trusting relationships with customers to better understand needs.
Head Water Polo Coach
University of Oregon Club Sports
Eugene, OR
11.2022 - 05.2023
- Planned, organized, and conducted practice sessions.
- Prepared players for challenging contests through rigorous practice schedules.
- Provided training direction, encouragement, motivation and nutritional advice to prepare athletes for games, competitive events, or tours.
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
- Approached and solved problems with initiative and sound judgment.
- Worked with players to develop their leadership and conflict resolution skills
Volunteer Assistant
Parenting Now
Eugene, OR
01.2022 - 04.2022
- Organized and prepared for charity events
- Cleaned up and organized documents into their perspective files
- Took notes during and summarized sessions
- Reviewed past sessions, took notes and discussed sessions with mentor
Education
Bachelor of Science (B.S.) - Psychology
University of Oregon
Eugene, OR06.2022
Skills
- Data Collection
- Customer service
- Critical Thinking Skills
- Time Management
- Complaint Resolution
- Relationship Building
- Data Entry and Management
- Microsoft Office
- Emotional Support
- Case documentation
Timeline
Family Builder
Options Counseling and Family Services
06.2024 - Current
Head Water Polo Coach
University of Oregon Club Sports
11.2022 - 05.2023
Assistant Bookkeeper/Service Supervisor
Albertsons
07.2022 - Current
Volunteer Assistant
Parenting Now
01.2022 - 04.2022
Bachelor of Science (B.S.) - Psychology
University of Oregon
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