BRIAUNNA KOEPNICK
Sparks,NV
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
8
8
years of professional experience
Work History
Owner and Event Coordinator
Married Poppins
Reno, NV
05.2021 - Current
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
- Developed event themes and concepts to ensure successful execution of events.
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Sourced venues for events in accordance with client needs and preferences.
- Managed logistics related to transportation, catering, entertainment, decorations for events.
- Ensured effective communication between vendors and suppliers before, during and after the event.
- Provided on-site support during the day of the event including problem solving if necessary.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Provided support in resolving scheduling conflicts between employees.
- Monitored changes in labor needs to ensure compliance with relevant laws and regulations.
Administrative Assistant
Koepnick Tattoo
Reno, Nevada
07.2021 - Current
- Scheduled appointments between clients and customers and internal staff members.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Inventoried and ordered supplies for office.
- Responded effectively to sensitive inquiries or complaints.
- Developed and implemented digital marketing campaigns to increase brand awareness.
- Analyzed website traffic metrics and adjusted strategies accordingly.
- Created content for websites, blogs, social media platforms, and online advertising.
- Monitored competitor activities and developed strategies to differentiate products or services.
Emergency Dispatcher
Airport Communications| Reno Tahoe International Airport
Reno, NV
05.2020 - 05.2022
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Voice
Operations, Seattle Children's Hospital
Seattle, Washington
08.2017 - 12.2019
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Completed connections between callers, departments and professionals.
- Developed strong professional relationships with employees and clients through effective customer service skills.
- Dispatched urgent and non-urgent messages to staff members via chat, email and voice mail.
- Handled various tasks, including data entry and Emergency Pages for Hospital Providers.
- Operated telephone switchboard of 2000 employees and routed calls to correct destination.
- Participated in emergency preparation meetings to understand crisis management procedures.
- Trained newly hired Specialist's to use phone system and Mitel.
- Acted as first responder for medical emergencies, included incoming calls and code red situations.
- Used radio, telephone and computer system to update first responders with new information.
- Responded to emergency calls routed by automatic distribution system.
Patient Service Specialist
University of Washington Medical Center
Seattle, Washington
11.2015 - 08.2017
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Explained policies, procedures and services to patients.
- Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Maintained financial records for all patients as well as completing copay transactions.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Managed office paperwork, including scanning documents and routing business correspondence.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Answered 100 average daily phone calls to schedule appointments and address patient inquiries.
- Assisted with hospital admissions and paperwork.
- Prepared new charts, updated existing charts and managed records transfers between offices.
- Helped patients complete paperwork and explained processes and procedures.
- Transcribed physicians' notes and entered data into electronic chart management software.
- Updated patient financial information to promote accurate record keeping.
Education
High School Diploma -
Fernley High School
06.2010
Skills
- Organizational skills
- Data management
- Computer skills
- Analytical
- Working collaboratively
- Critical thinking
- Decision-making
- Travel Coordination
- Meeting Planning
- Data Entry
- Scheduling
- Workflow Optimization
- Calendar Management
- Inventory Supplies
Timeline
Administrative Assistant
Koepnick Tattoo
07.2021 - Current
Owner and Event Coordinator
Married Poppins
05.2021 - Current
Emergency Dispatcher
Airport Communications| Reno Tahoe International Airport
05.2020 - 05.2022
Voice
Operations, Seattle Children's Hospital
08.2017 - 12.2019
Patient Service Specialist
University of Washington Medical Center
11.2015 - 08.2017
High School Diploma -
Fernley High School
Similar Profiles
Donna PethybridgeDonna Pethybridge
Marriage Celebrant at Married by Donna ClaireMarriage Celebrant at Married by Donna Claire
Ahok MalakAhok Malak
Educator at Little PoppinsEducator at Little Poppins
KATELYN PORTERKATELYN PORTER
Special Needs Nanny at Poppins Payroll Nanny ServicesSpecial Needs Nanny at Poppins Payroll Nanny Services