Briaunna Tucker
Stafford,VA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Provider Schedule Manager
QTC Medical Services
07.2022 - Current
- Managed provider relations mailbox by triaging inquiries, facilitating resolution of incoming requests and forwarding requests to appropriate parties.
- Answered provider inquiries via email, telephone and written correspondence.
- Fostered strong, positive relationships with key providers by coordinating, facilitating and leading partnership meetings and identifying on-site enrollment opportunities.
- Contributed to and enhanced audit processes to maximize quality management standards.
- Identified network gaps and collaborated with recruiters to fill deficiencies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Front Desk Receptionist
QTC Medical Services
02.2020 - 07.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Trained new team members on company procedures, customer service and issue resolution.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
Insurance Verification Specialist
Sentara Health Care System
10.2018 - 02.2020
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Updated patient records with accurate, current insurance policy information.
- Trained new staff on current, correct insurance verification procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Front Desk Manager
Inova Health Systems
08.2011 - 07.2016
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding appointments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Resolved patient complaints by addressing issues with appointment times promptly.
- Attended staff meetings and brought issues to attention of upper management.
- Prepared weekly employee work schedules to meet operational needs.
Education
Associate of Applied Science - Medical Assistant
MedTech College
Falls Church, VA07.2016
Skills
- Workflow Analysis
- Customer Needs Assessments
- Provider Orientations
- Setting Up Contracts
- Customer Relationships
- Client Satisfaction
- Administrative Support
- Staff schedule administration
- Provider interaction and engagement
- Schedule creation and maintenance
Timeline
Provider Schedule Manager
QTC Medical Services
07.2022 - Current
Front Desk Receptionist
QTC Medical Services
02.2020 - 07.2022
Insurance Verification Specialist
Sentara Health Care System
10.2018 - 02.2020
Front Desk Manager
Inova Health Systems
08.2011 - 07.2016
Associate of Applied Science - Medical Assistant
MedTech College
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