Briaunne Cox
Windsor,CA
Summary
Dedicated professional with a strong background in customer service excellence at Alaska Airlines. Proven ability to resolve conflicts and enhance customer satisfaction through effective communication and problem-solving. Skilled in cash handling and maintaining organized workflows, demonstrating reliability and a strong work ethic in fast-paced environments.
Outgoing and friendly with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality.
Friendly team player willing to learn how to be dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges. Works well under pressure and in fast-paced settings.
Overview
17
17
years of professional experience
Work History
Caregiver
Holtzen Inc.
07.2023 - 12.2025
- Assisted ederly client with daily living activities, promoting independence and dignity.
- Monitored patient health, reporting changes to medical staff promptly.
- Provided companionship, engaging clients in social activities to enhance well-being.
- Maintained cleanliness and organization of living spaces for safety and comfort.
- Assisted with all personal needs such as walking, bathing, getting dressed, eating, and all hygienic needs.
- Cooked breakfast, lunch, and dinner.
Administrative Assistant/Cashier
Healdsburg Lumber Co.
03.2023 - 08.2023
- Managed daily office operations, ensuring efficient workflow and communication among team members.
- Coordinated meetings and appointments, optimizing schedules for senior management to enhance productivity.
- Processed incoming correspondence, prioritizing urgent matters and facilitating timely responses.
- Maintained organized filing systems, improving document retrieval efficiency and accuracy.
- Front counter sales.
- Greeted customers upon entry.
- Gave excellent customer service.
Customer Service Agent/Ramp Agent
Alaska Airlines/Horizon Air
07.2022 - 05.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to track customer interactions and ensure timely follow-ups.
- Trained new team members on best practices for customer service excellence.
- Improved response times by streamlining ticketing processes and prioritizing urgent requests.
- Maintained high levels of customer satisfaction through consistent follow-up and personalized support.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Coordinated aircraft arrivals and departures, ensuring timely service and operational efficiency.
- Conducted pre-flight checks on baggage handling equipment to maintain safety standards.
- Managed loading and unloading of cargo, adhering to weight distribution protocols.
- Oversaw ramp operations during peak hours, optimizing workflow and resources.
- Collaborated with flight crews to ensure accurate communication regarding schedule changes.
- Implemented process improvements that enhanced turnaround times for aircraft servicing.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Coordinated boarding processes to ensure timely departures and efficient passenger flow.
- Managed check-in procedures, verifying passenger documentation and luggage requirements.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Shipping and Receiving Clerk
E&M Electric
06.2019 - 03.2020
- Coordinated inbound and outbound shipments, ensuring timely processing and accuracy of freight documentation.
- Monitored inventory levels, conducting regular counts to maintain stock accuracy and prevent discrepancies.
- Operated forklifts and pallet jacks for efficient movement of goods within warehouse environment.
- Streamlined receiving procedures, reducing processing time through improved organization of incoming materials.
- Implemented inventory management software, improving tracking efficiency and reducing errors in order fulfillment.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
- Conducted thorough audits of received merchandise against purchase orders to identify variances in quantity or quality quickly.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.
- Communicated with vendors and suppliers to verify timely delivery of goods.
Courier
Federal Express
11.2012 - 10.2018
- Delivered packages efficiently while adhering to established safety protocols.
- Optimized delivery routes to enhance time management and reduce fuel consumption.
- Managed documentation for deliveries, ensuring accuracy and compliance with company standards.
- Trained new couriers on operational procedures and best practices for customer service.
- Monitored vehicle maintenance schedules to ensure reliability and minimize downtime.
- Collaborated with dispatch team to coordinate timely pickups and deliveries across regions.
- Implemented process improvements that streamlined delivery operations and enhanced customer satisfaction.
- Provided exceptional customer service by resolving issues promptly and professionally during deliveries.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Followed company policies and procedures during shift.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Drove safely at all times to avoid accidents and harm.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
- Contributed to team success by actively participating in meetings about improving operational procedures.
- Adapted quickly to new delivery technologies and software, enhancing efficiency.
Crew Member
Trader Joe's
10.2008 - 04.2011
- Assisted customers with product inquiries and selections, enhancing overall shopping experience.
- Organized shelves and displays to ensure product visibility and accessibility for shoppers.
- Processed transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling.
- Collaborated with team members to restock inventory promptly, minimizing out-of-stock situations.
- Trained new staff on store policies, procedures, and customer service best practices.
- Monitored inventory levels regularly, facilitating timely reorders of popular items to meet demand.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Utilized problem-solving skills to address unique situations or challenges within the store environment effectively.
- Removed trash, swept, and mopped floors for professional appearance.
- Retrieved items for customers and verified prices.
Education
No Degree - General Studies
Santa Rosa Junior College
04-2007
High School Diploma -
Healdsburg High School
Healdsburg, CA06-2004
Skills
- Customer service excellence
- Reliability and punctuality
- Cash register operation
- Order taking
- Conflict resolution
- Refunds and exchanges
- Issue resolution
- POS system operations
- Guest inquiries
- Attention to detail
- Patience and empathy
- Respectful and compassionate
- Customer assistance
- Work ethic and integrity
- Time management
- Problem-solving
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Dependable and responsible
- Multitasking and organization
- Strong ethics
- Relationship building
- Verbal and written communication skills
Timeline
Caregiver
Holtzen Inc.
07.2023 - 12.2025
Administrative Assistant/Cashier
Healdsburg Lumber Co.
03.2023 - 08.2023
Customer Service Agent/Ramp Agent
Alaska Airlines/Horizon Air
07.2022 - 05.2023
Shipping and Receiving Clerk
E&M Electric
06.2019 - 03.2020
Courier
Federal Express
11.2012 - 10.2018
Crew Member
Trader Joe's
10.2008 - 04.2011
No Degree - General Studies
Santa Rosa Junior College
High School Diploma -
Healdsburg High School
Similar Profiles
Missy MajerusMissy Majerus
Pet Sitter at Jennifer GhilottiPet Sitter at Jennifer Ghilotti
DERRICK DALEDERRICK DALE
Vineyard Manager at Pina Vineyard ManagementVineyard Manager at Pina Vineyard Management
Dominic GutierrezDominic Gutierrez
YouTube Content Creator at MyselfYouTube Content Creator at Myself
Chantelle StephanChantelle Stephan
Registered Dental Hygienist at Baressi and DiCocco DentistryRegistered Dental Hygienist at Baressi and DiCocco Dentistry
Omar MckenzieOmar Mckenzie
Caregiver at Nascentia HealthCaregiver at Nascentia Health