Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Briawna Cookson

Renfrew,PA

Summary

AAPC certified CPC-A with 3 years of experience in the healthcare field as a Lead Medication Technician and college level experience with medical terminology.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Advisor II

Concentrix
12.2023 - 11.2024
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Implemented strategies to reduce average handling time without compromising on service quality.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Maintained high-quality service standards, ensuring positive customer feedback.
  • Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.

Accounts Receivable Accountant

Harco Inc.
01.2023 - 12.2023
  • Maintained healthy business relationships through proactive communication with clients regarding outstanding balances and payment terms.
  • Supported company growth by ensuring timely revenue recognition and accurate financial data entry.
  • Managed past due balances, financial inquiries and other accounts receivable functions.
  • Reduced invoice disputes by maintaining accurate records and promptly addressing client concerns.
  • Increased department efficiency by developing comprehensive aging reports for management review.
  • Streamlined month-end closing procedures, reducing processing time for financial statements generation.

Lead Medication Technician

Embassy Healthcare
10.2022 - 12.2023
  • Facilitated seamless transitions between shifts by providing thorough handoff reports to incoming staff members.
  • Ensured proper medication storage and inventory management for optimal efficiency and compliance with regulations.
  • Educated patients about potential side effects, interactions, and precautions related to their medications.
  • Enhanced patient care by accurately administering medications according to physician orders and established protocols.
  • Adapted quickly to changing patient needs by maintaining up-to-date knowledge on new medications and treatment protocols.
  • Monitored patients for adverse reactions or complications from medications, initiating prompt interventions when necessary.
  • Trained new Medication Technicians, ensuring adherence to best practices and quality standards.
  • Liaised effectively with pharmacists to clarify prescriptions, prevent potential drug interactions, or discuss alternative treatments as needed.

Shift Leader

Subway
08.2017 - 10.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.

Education

Certificate - Medical Billing & Coding

U.S. Career Institute
Fort Collins, CO
10-2024

Associate of Applied Science - Business Administration

Butler County Community College
Butler, PA
05-2025

Skills

  • ICD-10 proficiency
  • Medical record review
  • Medical terminology expertise
  • HIPAA compliance
  • Medical coding ethics
  • Medical abbreviations
  • Medical coding guidelines
  • Medical coding certification
  • Anatomy and physiology
  • Medical billing procedures
  • Data entry
  • Medical terminology

Certification

  • Certified Medication Technician - Embassy Healthcare - October 2021 & 2022
  • Departmentally approved Diabetic Education Program - Embassy Healthcare - October 2021 & 2022
  • Basic Life Support (CPR) - Embassy Healthcare - October 2021 & 2022
  • CPC - A issued by the AAPC in November of 2024

Timeline

Customer Service Advisor II

Concentrix
12.2023 - 11.2024

Accounts Receivable Accountant

Harco Inc.
01.2023 - 12.2023

Lead Medication Technician

Embassy Healthcare
10.2022 - 12.2023

Shift Leader

Subway
08.2017 - 10.2022

Certificate - Medical Billing & Coding

U.S. Career Institute

Associate of Applied Science - Business Administration

Butler County Community College

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Briawna Cookson