Summary
Overview
Work History
Skills
Timeline
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BRIC FRIESLAND

Arden,NC

Summary

Experienced hospitality professional with over 20 years in culinary management and warehouse logistics. Known for leading high-performance teams, streamlining operations, and upholding stringent safety and quality standards. Brings proven skills in inventory control, cost management, and process optimization in both restaurant and warehouse environments. Recognized for a strong customer service focus, adaptability in high-volume settings, and a talent for fostering team cohesion and training. Dedicated to delivering operational excellence and creating seamless, efficient systems that drive productivity and enhance client satisfaction.

Overview

20
20
years of professional experience

Work History

Warehouse and Shipping Manager

Hi-Wire Brewing Co.
03.2022 - Current
  • Direct comprehensive warehouse operations, including shipping, receiving, inventory control, and scheduling, ensuring smooth support for production, sales, accounting, and purchasing departments.
  • Coordinate inbound receipt of raw materials and outbound distribution to seven Hi-Wire Brewing Tap Rooms and wholesale partners, optimizing logistics for efficiency and timeliness.
  • Manage warehouse forklift safety program, overseeing assessments, testing, and certifications, as well as coordinating repairs and maintenance for dock equipment.
  • Maintain productive relationships with vendors and shipping companies, overseeing removal of expired, damaged, or obsolete materials.
  • Lead month-end inventory reconciliations and cycle counts, ensuring accurate reporting and alignment with accounting.
  • Initiate continuous improvement projects to streamline processes and enhance change management, creating a more efficient and effective warehouse environment.
  • Supervise and mentor the Shipping Coordinator, providing regular training, feedback, and support to foster professional growth.
  • Investigate and resolve issues related to damaged goods, order accuracy, and shipping delays, implementing corrective actions to prevent future occurrences.
  • Ensure a well-organized, audit-ready warehouse that fully complies with safety standards, quality systems, and good manufacturing practices (GMP).
  • Complete ongoing management training to strengthen leadership abilities and stay prepared for evolving operational challenges.

Shipping and Inventory Coordinator

Hi-Wire Brewing Co.
06.2021 - 03.2022
  • Played a key role in fulfilling orders for numerous distributors.
  • Used the Ekos inventory software effectively to keep inventory information up to date, including editing and updating invoices.
  • Coordinated with departments such as packaging, management, and sales to meet customer needs.
  • Unloaded and loaded materials and products from and into vehicles, stacking them safely in assigned places.
  • Located and moved stock of products to pallets for storage or shipment.
  • Built mixed pallets of both cans and kegs for shipment.
  • Oversaw product rotation, inventory, and logged incoming and outgoing products and supplies by date and batch.
  • Worked with external logistics companies and affiliated truck drivers, alongside the Operations Manager, to execute shipment plans accurately.
  • Assisted the events team by stocking beer for festivals.
  • Ensured the cooler was organized and utilized effectively.
  • Developed, understood, and executed shipping and inventory operations according to Hi-Wire's SOPs.
  • Operated machinery safely and efficiently, following all safety guidelines.
  • Assisted as needed in other parts of the brewery.
  • Performed maintenance on machinery within ability, ensuring safe and proper function, and notified management of issues beyond the scope of repair.
  • Maintained shipping and inventory tools and materials by storing them safely, neatly, and in an organized manner.
  • Completed other assigned tasks accurately within specified time frames.

Material Handler and Distribution Associate

Highland Brewing Co.
11.2020 - 06.2021
  • Safely operated forklift in compliance with warehouse standards.
  • Picked and stacked orders, ensuring accuracy and efficiency.
  • Maintained an organized and functional warehouse and cooler environment.
  • Wrapped pallets securely for shipment and prepared boxes, pallets, and crates for outgoing orders.
  • Loaded and unloaded trucks, following proper handling protocols.
  • Checked kegs in and out according to established procedures.
  • Kept loading docks clean, safe, and orderly.
  • Received inventory, verified merchandise, and tagged items with warehouse IDs.

Cellar Operator

Oscar Blues Brewing Co.
10.2019 - 03.2020
  • Operated the Westfalia GSI 200 Centrifuge, adhering to quality and safety standards set for beer production at CANarchy facilities.
  • Weighed and staged hops, adjuncts, and brewing aids accurately for cellar operations.
  • Transferred beer via hard and soft piping to finishing vessels as needed.
  • Cleaned and maintained fermentation and finishing vessels following standard operating procedures (SOP).
  • Monitored fermentation by testing gravity, temperature, and pH, making adjustments according to SOP requirements.
  • Adjusted fermentation vessel temperatures as necessary to meet SOP standards.
  • Applied treatments such as dry hops, wood, or other additives following SOP guidelines.
  • Monitored and corrected carbonation levels before packaging.
  • Assembled and disassembled hoses and parts configurations based on process requirements.
  • Handled chemicals and pressured hoses/vessels safely while using personal protective equipment (PPE) per SOPs.
  • Performed yeast drops from fermentation vessels safely and cleanly as directed by SOP.
  • Logged all operational information immediately and accurately.
  • Maintained a clean and orderly workspace.

Assistant Manager

Ballast Point Brewing & Spirits Inc.
05.2018 - 09.2019
  • Managed payroll, team training, continuing education, daily operations, nightly batch settlements, safe audits, and money orders.
  • Strengthened merchandising and promotional strategies, driving customer engagement and increasing sales.
  • Supported retail and culinary teams during high-volume periods to maintain service quality.
  • Developed and executed small batch beer recipes, managing the brewing process and selling the final product in taprooms.
  • Created and implemented new employee evaluation processes, resulting in notable improvements in team performance.
  • Recruited, hired, and trained staff in bar practices, customer service standards, and productivity techniques.
  • Maximized customer service by training staff, overseeing daily operations, and resolving issues promptly.
  • Assigned tasks and coordinated dining room activities to ensure prompt, courteous service for guests.
  • Conducted performance reviews to support team development and maintain high standards.

Taproom Lead

Ballast Point Brewing & Spirits Inc.
05.2017 - 05.2018
  • Assisted in budget development by tracking expenses, identifying cost-saving opportunities, and forecasting revenue trends.
  • Increased taproom sales by implementing effective promotional strategies and hosting engaging events.
  • Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development.
  • Promoted a positive work culture among employees through open communication channels and team-building initiatives.
  • Led a team of 25 employees, fostering a collaborative environment to uphold taproom standards.
  • Guided team members and guests in beer education, enhancing knowledge and engagement.
  • Directed the Customer Preference Program, including blind taste testing to refine offerings based on feedback.
  • Created R&D recipes and supported the local Pink Boots Society during special brew days.
  • Improved customer satisfaction by providing exceptional service and maintaining a friendly, welcoming atmosphere.
  • Resolved conflicts between patrons or staff quickly and professionally, ensuring all parties felt heard and respected.

Catering Chef

Chef Michaels Catering
08.2010 - 03.2017
  • Cooked for large groups of people and managing various types of food for large events.
  • Maintained a clean and sanitary kitchen environment by adhering to strict health and safety regulations.
  • Collaborated with event planners for seamless execution of catered functions, resulting in positive feedback from clients.
  • Increased customer satisfaction by consistently delivering high-quality catering services for various events.
  • Addressed customer complaints with openness and proactivity, attending to concerns personally and offering creative solutions to uncharted problems with food availability, temperature, and quantity.
  • Demonstrated versatility in cuisine styles, adapting menus to accommodate dietary restrictions or cultural preferences as needed.

Chef/Owner

Bric House Fine Foods
09.2008 - 07.2010
  • Managed day-to-day business operations, overseeing all aspects of service, client relations, and financial management.
  • Created customized menus tailored to client needs for events and music festivals.
  • Conducted inventory of food, ingredients, and supplies to support event planning and Banquet Event Orders (BEOs).
  • Performed final walk-throughs of event spaces with clients to ensure satisfaction with arrangements and provisions.
  • Sourced fresh ingredients from local markets and suppliers to support high-quality food preparation.
  • Designed catering menus to meet the needs of a diverse customer base.

Executive Chef

The Boat House on Lake Julien
03.2005 - 07.2008
  • Managed all kitchen operations in a 260-seat upscale/casual restaurant, overseeing a team of 15 employees.
  • Developed kitchen staff through training, disciplinary action, and regular performance reviews.
  • Ensured a safe and sanitary work environment, adhering to health department standards and regulations.
  • Hired and trained new employees, fostering a skilled and cohesive team.
  • Conducted one-on-one meetings and performance reviews to support team development.
  • Managed inventory and placed daily food orders to maintain stock levels and control costs.
  • Developed menus and controlled food costs, balancing quality with financial efficiency.
  • Established SOPs for sanitation and safety, ensuring consistent adherence to best practices.

Skills

  • Warehouse Operations & Logistics Management: Expertise in inventory control, shipping and receiving, vendor relations, and compliance with safety standards Proficient in forklift operation, Ekos inventory software, and scheduling logistics for efficiency
  • Staff Management & Development: Skilled in recruiting, hiring, training, and mentoring teams across warehouse and culinary environments Conducts performance reviews, implements disciplinary action, and promotes team cohesion
  • Customer Service & Client Relations: Strong focus on customer satisfaction in both hospitality and logistics settings, including direct client communication, event planning, and managing high-volume service environments
  • Inventory Management & Cost Control: Experienced in maintaining accurate inventory records, conducting cycle counts, and aligning inventory with accounting Proficient in controlling food costs and planning daily orders for culinary operations
  • Quality & Compliance: Adheres strictly to health department regulations, safety protocols, and GMP (Good Manufacturing Practices) Develops and enforces Standard Operating Procedures (SOPs) for safety and sanitation
  • Menu Development & Culinary Operations: Created diverse menus for catering and restaurant settings, tailored to client preferences Skilled in food sourcing, event planning, and overseeing daily kitchen operations in high-capacity environments
  • Process Improvement & Change Management: Leads continuous improvement projects to enhance operational efficiency, reduce discrepancies, and streamline workflows in warehouse and kitchen settings
  • Equipment Operation & Maintenance: Proficient in operating and maintaining industrial machinery, including forklifts and kitchen equipment, with a focus on safety and efficiency

Timeline

Warehouse and Shipping Manager

Hi-Wire Brewing Co.
03.2022 - Current

Shipping and Inventory Coordinator

Hi-Wire Brewing Co.
06.2021 - 03.2022

Material Handler and Distribution Associate

Highland Brewing Co.
11.2020 - 06.2021

Cellar Operator

Oscar Blues Brewing Co.
10.2019 - 03.2020

Assistant Manager

Ballast Point Brewing & Spirits Inc.
05.2018 - 09.2019

Taproom Lead

Ballast Point Brewing & Spirits Inc.
05.2017 - 05.2018

Catering Chef

Chef Michaels Catering
08.2010 - 03.2017

Chef/Owner

Bric House Fine Foods
09.2008 - 07.2010

Executive Chef

The Boat House on Lake Julien
03.2005 - 07.2008

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BRIC FRIESLAND