Summary
Overview
Work History
Education
Skills
Highlights / Accomplishments
Timeline
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Brice Harris

La Salle,MI

Summary

Well-qualified claims generalist assistant with proven success in improving operations and solving complex problems. Highly passionate about building relationships, promoting learning and development and shaping organizational culture. I'm ready to leverage years of training and experience to take on new challenges in an area I'm passionate about: to help Progressive accomplish it's purpose of "making a difference, making an impact, and making the world a better place."

Overview

9
9
years of professional experience

Work History

Claims Generalist Associate

Progressive
10.2022 - Current
  • Provide top-notch customer service throughout the claims process, ensuring a positive experience for policyholders and reinforcing brand reputation.
  • Maintain strong working knowledge of industry best practices, adapting internal processes accordingly to stay ahead of competitors.
  • Provide expert guidance on policy interpretation, enabling coworkers to make informed decisions when evaluating coverage eligibility during the claims process.
  • Maximize cost savings by negotiating favorable terms with service providers during the settlement process.
  • Minimize financial risks for the company by conducting in-depth investigations of potentially fraudulent claims.
  • Support continuous improvement initiatives within the department by participating in task force meetings focused on enhancing workflow efficiency.

Music Director

Dundee United Methodist Church
05.2023 - Current
  • Lead live music performances and rehearsals, directing musicians to achieve top-notch performances.
  • Develop musicians'' skills through focused rehearsals, ensuring high-quality performances.
  • Build strong community relationships by organizing outreach programs and educational workshops.
  • Organize seasonal programming schedules that catered to varied audiences preferences while considering performers availability.

Loan Coordinator

Homepoint Financial
01.2021 - 06.2022
  • Ensured prompt funding of approved loans by coordinating with settlement agents, attorneys, and title companies for timely disbursement of funds.
  • Developed effective strategies for handling complex loans, resulting in increased approval rates and reduced turnaround times.
  • Prepared comprehensive reports detailing loan portfolio performance metrics for management review and decision-making purposes.
  • Collaborated with other departments to resolve issues quickly, maintaining seamless workflow during busy periods.

Manager

Art of Food
07.2017 - 01.2021
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Lead Server

Remington's
10.2015 - 03.2020
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.

Education

Bachelor of Science - Comparative Religions

Western Michigan University
Kalamazoo, MI
05.2020

Skills

  • Employee Relations
  • Employee Coaching and Motivation
  • Fostering Inclusion
  • Team Collaboration
  • Conflict Resolution
  • Verbal and Written Communication
  • Time Management
  • File Maintenance

Highlights / Accomplishments


Driving Inclusion and Diversity


  • Develop and present educational material on the history of LBGTQ+ rights movement from the 20th Century to present


  • Organize employees from the Progressive Perrysburg office to march for the first time in Toledo's Pride Parade in August 2023 which has turned into an annual event



Shaping Organizational Culture


  • Serve the Employee Engagement Committee by creating quarterly events to foster team and office relationship building


  • Active member of our Social Responsibility team by promoting and participating in Clean Streams and Food for Thought events



Promoting Learning and Development


  • Act as a New Hire Ambassador to establish a welcoming and positive learning environment for new hires


  • Collaborate with the Comer Communications Team to help identify and implement necessary changes for the purpose of improving work flow and efficiency

Timeline

Music Director

Dundee United Methodist Church
05.2023 - Current

Claims Generalist Associate

Progressive
10.2022 - Current

Loan Coordinator

Homepoint Financial
01.2021 - 06.2022

Manager

Art of Food
07.2017 - 01.2021

Lead Server

Remington's
10.2015 - 03.2020

Bachelor of Science - Comparative Religions

Western Michigan University
Brice Harris