Brice Lewis
Brunswick,GA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
JWSC
01.2021 - 09.2023
- Provided customers with accurate transactions daily
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Bank Teller
United Community Bank
01.2019 - 01.2021
- Provided customers with accurate transactions daily
- Completed all types of payments including but not limited to Mortgage, Installment, and Commercial loans
- Informed customers of various bank related products and services to cross sell clientele
- Received 100% satisfaction on every mystery shop inquiry
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Retail Travel Banker
Ameris Bank
01.2018 - 01.2019
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Opened, closed, and updated accounts for customers.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
Director of Internet Sales and Marketing
Dan Vaden Automotive Group
01.2014 - 01.2017
- Answered inquiries pertaining to automotive sales; reconciled sold deals; calculated commissions for direct report employees and myself
- Identified trends, areas of opportunity, scale and potential improvements to drive ongoing business vision and optimization.
- Managed and drove corporate e-commerce, customer relationship management and social media platforms.
- Used analytics to evaluate performance and opportunities for improvements in merchandising, site activity and user behavior.
- Created and managed social media campaigns to increase brand engagement.
Education
High School Diploma -
Coastal Georgia College
Brunswick2005
Skills
- Financial Operations
- Front Office Operations
- Customer Relations/Public Relations Skills Product/Program Development Market Expansion Competitor Monitoring Customer Service and Relations Retail / Service Experience Supervising/Training Conflict Resolution/Mediation Problem Solving and Crisis Management
- Budget Management
- Computer Skills
- MS Office Internet Research Cash Flow Manager Teller Insight
- Report Transcription
- Active Listening
- Efficient Data Entry
Certification
Risk Reduction/Assessments. Sales & Expense Forecasting & Analysis. Contract Negotiations. P & L Responsibility. Inventory and Cost Control. Time and Workflow Management. Strategic Marketing. Payroll Monitoring.
Timeline
Customer Service Representative
JWSC
01.2021 - 09.2023
Bank Teller
United Community Bank
01.2019 - 01.2021
Retail Travel Banker
Ameris Bank
01.2018 - 01.2019
Director of Internet Sales and Marketing
Dan Vaden Automotive Group
01.2014 - 01.2017
High School Diploma -
Coastal Georgia College
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