Summary
Overview
Work History
Education
Skills
Timeline
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Brice Beimer

Summary

Results-driven MSP IT Technician with a solid background in providing comprehensive technical support and solutions for diverse clients across multiple industries. Proficient in managing and maintaining IT infrastructures, including networks, servers, and endpoints. Skilled in diagnosing and resolving complex technical issues and ensuring minimal downtime for clients. Adept at building strong client relationships through clear communication, proactive problem-solving, and exceptional customer service. Hands-on experiencing in troubleshooting and resolving hardware, software, and network issues.

Overview

4
4
years of professional experience

Work History

IT Technician

Creative Resources Technology Group
09.2023 - Current
  • Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
  • Design, implement, and maintain network infrastructures for clients.
  • Troubleshoot and resolve issues related to routers, switches, firewalls, and other networking equipment.
  • Conduct regular security audits and vulnerability assessments.
  • Design and implement backup and disaster recovery solutions to ensure data integrity and availability.
  • Create and maintain detailed documentation for network configurations, systems, and procedures.

Technical Support

Entre
01.2023 - 07.2023
  • Diagnosed and resolved hardware, software, and networking related issues for customers remotely, and increased customer satisfaction ratings to over 90%.
  • Developed and maintained service documentation and tracked customer interactions in the company's CRM system.
  • Assisted Level 1 support with troubleshooting hardware, software, and networking issues.
  • Assisted with user authentication and password management, and provided end user education related to hardware and software

Level 1 Tech Support

TEKSystems, HomeTown Ticketing
09.2022 - 12.2022
  • Assisted customers with IT support related inquiries by troubleshooting and resolving technical issues identified.
  • Reduced resolution time of technical issues by 20%, attained 85% customer satisfaction rate in resolving technical support related inquiries,
    and identified potential critical process and system improvements to prevent errors.
  • Responded to over 200 customer inquiries per week over phone, email, or through Salesforce tickets in a timely manner.
  • Implemented new system and process changes to maintain the system environment and addressed customer needs in a professional manner.
  • Documented technical queries and resolutions for future reference.

Intern

Freedom First Properties
08.2020 - 08.2022
  • Configured company routers, switches, and firewalls in a SO/HO environment
  • Installed a switch, firewall, networking cables, and ethernet access to each office with 0% downtime
  • Architected and installed network from the ground up

Education

Bachelor of Arts - Interdisciplinary Studies

Arizona State University
Tempe, AZ
05.2022

Skills

  • Remote Support
  • Network Troubleshooting
  • System Administration
  • Network Security
  • Disaster Recovery
  • Firewall Deployment and Configuration
  • LAN/WAN
  • Equipment Configuration
  • Mobile Device Management
  • IP Addressing and Subnetting

Timeline

IT Technician

Creative Resources Technology Group
09.2023 - Current

Technical Support

Entre
01.2023 - 07.2023

Level 1 Tech Support

TEKSystems, HomeTown Ticketing
09.2022 - 12.2022

Intern

Freedom First Properties
08.2020 - 08.2022

Bachelor of Arts - Interdisciplinary Studies

Arizona State University

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Brice Beimer