Briceida Gonzales
Odessa,TX
Summary
Dynamic Service Admin Lead at HEB with a proven track record in optimizing operations and enhancing team productivity. Skilled in problem-solving and customer service, I streamlined onboarding processes and improved time management, ensuring efficient shift coverage. Recognized for fostering a positive work environment and maintaining high standards of accuracy and detail.
Overview
10
10
years of professional experience
Work History
Service Admin Lead
HEB
07.2023 - Current
- Ensured proper allocation of hours to respective departments.
- Authorized shift bids, time off, and availability requests.
- Prepare all necesary documentation for lane accountability and time and attendance coaching.
- Check Scan In Tender Mode report.
- Streamlined onboarding process by organizing work-related applications and schedules.
- Schedule new cashiers for class and have paperwork ready for on the job training day.
- Run sales floor, making sure breaks and lunches get covered on time while customers are also taken care off moving lines fast.
Service Lead
HEB
07.2022 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Checker
HEB
08.2020 - 07.2022
- Verified product quantities and quality against packing lists for accuracy.
- Operated scanning equipment to facilitate inventory control and tracking.
- Responded promptly to customer inquiries regarding product availability and placement.
- Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
- Assisted customers with bagging their purchases, providing swift and attentive service.
- Resolved customer complaints professionally, addressing concerns with empathy and finding appropriate solutions.
- Processed both cash and card purchases and returns.
- Assisted with unloading customer carts onto conveyor belt.
- Handled cash transactions securely, adhering to strict cash handling procedures at all times.
- Identified produce items and input corresponding PLU codes.
- Spoke with upset customers and notified appropriate management to resolve conflicts.
Prek Teacher Aide
ECISD
08.2018 - 08.2020
- Developed engaging lesson plans aligned with curriculum standards.
- Implemented assessment strategies to monitor student progress and understanding.
- Collaborated with colleagues to enhance instructional methods and strategies.
- Fostered a positive classroom environment through effective classroom management techniques.
- Advocated for student needs, ensuring access to resources and support services.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Assistant Cook Manager
ECISD
05.2016 - 08.2018
- Oversaw daily kitchen operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on food preparation techniques and sanitation practices.
- Developed and implemented efficient workflows to enhance kitchen productivity.
- Managed inventory control, reducing waste through effective stock rotation methods.
- Conducted quality checks on food items, maintaining high standards of taste and presentation.
- Boosted staff morale through consistent recognition of exceptional performance among team members, creating a motivating work atmosphere.
- Improved overall kitchen productivity with well-organized workstations and streamlined cooking procedures.
- Updated recipe documentation for accuracy and consistency while adhering to industry standards in terms of measurements and terminology usage.
- Maintained high standards of cleanliness and sanitation by enforcing strict adherence to food safety guidelines within the kitchen staff.
- Reduced food waste by implementing proper storage techniques and regularly monitoring inventory levels.
- Contributed to a positive work environment through effective communication and teamwork, fostering strong relationships with colleagues.
- Enhanced kitchen efficiency by streamlining meal preparation processes and effectively delegating tasks to team members.
Education
Child Development Associate Level 1 - Child Development
Odessa College
Odessa, TX12.2018
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Flexible and adaptable
- Multitasking Abilities
- Critical thinking
- Excellent communication
- Computer skills
- Calm under pressure
- Decision-making
- Problem resolution
Accomplishments
Partner Development Series
Languages
Spanish
Native or Bilingual
Timeline
Service Admin Lead
HEB
07.2023 - Current
Service Lead
HEB
07.2022 - 07.2023
Checker
HEB
08.2020 - 07.2022
Prek Teacher Aide
ECISD
08.2018 - 08.2020
Assistant Cook Manager
ECISD
05.2016 - 08.2018
Child Development Associate Level 1 - Child Development
Odessa College