BRICESYN FERGUSON
Summary
Customer Service Representative with 8+ years of experience excelling in communication and problem-solving within fast-paced environments. Demonstrates proficiency in team management, time management, and active listening, ensuring high-quality service and operational efficiency. Committed to enhancing customer satisfaction and operational processes through innovative solutions and collaborative teamwork.
Overview
8
8
years of professional experience
Work History
Investigator Generalist
Investinet
10.2024 - 03.2025
- Maintained thorough documentation of investigative findings, ensuring accuracy.
- Conducted in-depth investigations, uncovering critical insights that significantly improved operational efficiency and mitigated compliance risks.
- Implemented streamlined documentation processes, ensuring accuracy and enhancing the reliability of investigative findings.
Contact Center Associate
Clemson Eye
02.2023 - 06.2024
- Managed high volume of inbound customer inquiries via phone, email, and chat.
- Collaborated with team members to improve processes and enhance overall customer experience.
Bank Teller
Truist
10.2021 - 02.2023
- Managed cash drawer and assisted customers with deposits and withdrawals in a fast-paced retail banking environment.
- Processed customer transactions accurately and efficiently while maintaining a high level of professionalism and customer service.
- Balanced cash drawer at the end of each shift and ensured all transactions were accurately recorded.
Frontend Coordinator
Marshalls
11.2019 - 11.2021
- Managed and improved customer service experience through effective communication and problem-solving skills.
- Demonstrated strong leadership abilities by training and supervising a team of associates.
- Executed merchandising strategies to enhance product visibility and drive sales.
Pharmacy Technician
Ingles
01.2017 - 10.2019
- Managed inventory and stocked medications at a retail pharmacy.
- Processed patient prescription requests with accuracy and efficiency.
- Provided patient counseling on medication usage and possible side effects.
Education
FUNERAL SERVICE -
Piedmont Technical College
01.2021
Skills
- Customer Service
- Cash Handling
- Communication
- Problem Solving
- Leadership
- Inventory Management
- Team Management
- Active Listening
- Time Management
Timeline
Investigator Generalist
Investinet
10.2024 - 03.2025
Contact Center Associate
Clemson Eye
02.2023 - 06.2024
Bank Teller
Truist
10.2021 - 02.2023
Frontend Coordinator
Marshalls
11.2019 - 11.2021
Pharmacy Technician
Ingles
01.2017 - 10.2019
FUNERAL SERVICE -
Piedmont Technical College
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