Brichae Taylor
Kennesaw,GA
Summary
ABOUT ME
I am dynamic and detailed-oriented professional with a robust background in the medical field. Possessed a multitude of skills that have lead to a transitional career into Project Management. Maintained skills in critical thinking, problem solving, and effective communication, which are all essential for managing complex projects. Eager to contribute to team success and further develop of professional skills. Bring a positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Education
Associate of Science - Nursing
Georgia State University
Atlanta, GAProfessional Certification - Project Management
Google
Atlanta, GA09.2024
Vocational -
Javelin Technical Training Center
Atlanta, GA06.2009
Work History
Senior Claims Examiner, Long-Term Disability I
Lincoln Financial Group
2022.08 - Current
- Reads over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Conducts comprehensive interviews of witnesses and claimants to gather facts and information.
- Delivers exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout engagement process.
- Establishes trust among clients by consistently delivering fair assessments of their insurance claims.
- Contributes to company growth by consistently meeting or exceeding productivity targets without sacrificing quality standards.
- Handles high-profile cases professionally, maintaining confidentiality while achieving satisfactory resolutions.
- Facilitates forums with medical professionals to obtain necessary documentation for evaluating injury claims accurately.
- Mentors new hires during their onboarding process, sharing insights from years of experience as Senior Claims Examiner.
Long Term Disability Specialist
Unum Life Insurance
2021.04 - 2022.07
- Provided compassionate support to clients during difficult life transitions due to illness or injury, fostering positive relationships with claimants and their families.
- Managed complex cases involving multiple diagnoses or challenging circumstances, demonstrating exceptional problem-solving skills in navigating logistical hurdles.
- Assisted clients in understanding their rights and responsibilities under Social Security Disability program.
- Followed protocol for ERISA and/or follow guidelines for state policies and procedures.
- Self-motivated, with independency as well as being able to work well with others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Applied effective time management techniques to meet tight deadlines
Registered Medical Assistant
Northside Hospital, East Cobb Family Medicine
2016.01 - 2021.04
- Interviewed patients and recorded patient medical history related to patient visits.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
Registered Medical Assistant
Northside Hospital, Perimeter North Family Med.
2013.10 - 2016.01
- Supervised, trained, and evaluated staff.
- Implemented care and efficiency improvements to support and enhance office operations.
- Reported abnormal symptoms, unusual conditions, and/or adverse reactions to physician.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Skills
- Service Oriented
- Problem-Solving
- Time Management
- Verbal and Written Communication
- Critical Thinking
- Customer Relationship Management
- Conflict Resolution
- Project Management
- Project planning and development
- Project Planning
- Risk Management
- Meeting facilitation
Additional Information
- Registered Medical Assistant
Timeline
Senior Claims Examiner, Long-Term Disability I
Lincoln Financial Group
2022.08 - Current
Long Term Disability Specialist
Unum Life Insurance
2021.04 - 2022.07
Registered Medical Assistant
Northside Hospital, East Cobb Family Medicine
2016.01 - 2021.04
Registered Medical Assistant
Northside Hospital, Perimeter North Family Med.
2013.10 - 2016.01
Associate of Science - Nursing
Georgia State University
Professional Certification - Project Management
Google
Vocational -
Javelin Technical Training Center
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