Bridal Wilson
Houston,TX
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dependable customer service serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure position with your agency. Ready to help team achieve company goals. Presently in the police academy seeking an opportunity to serve my community.
Overview
9
9
years of professional experience
Work History
Ambulatory Service Representative 2
Texas Children Hospital
06.2023 - Current
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Verified patient insurance eligibility and benefits.
- Established strong professional relationships with patients and their families, fostering trust in the ambulatory service and enhancing patient loyalty.
- Demonstrated strong customer service skills when handling difficult situations or addressing sensitive issues with patients and their families.
- Collaborated with clinical staff to facilitate smooth patient flow, reducing delays and improving overall efficiency.
- Maintained strict confidentiality of patient information in adherence to HIPAA guidelines, ensuring privacy protection at all times.
- Reduced no-show rates through consistent follow-up calls about upcoming appointments leading to better time management.
- Proactively identified areas for process improvement within ambulatory services operations, suggesting solutions for increased effectiveness.
- Followed document protocols to safeguard confidentiality of patient records.
TEMP DENTAL ASSITANTS
Cloud Dentistry
11.2017 - 11.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Dental Coordinator
Texas Children Hospital
06.2019 - 06.2023
- Implemented new office procedures to improve overall workflow, enhancing staff productivity and reducing errors.
- Cultivated a positive work environment through effective team communication, fostering collaboration among dental professionals.
- Maintained clean, organized reception area conducive to a professional atmosphere that put patients at ease upon arrival.
- Streamlined office operations for improved efficiency, including document organization and workload distribution.
- Assisted dentists in delivering quality care through efficient preparation of equipment, materials, and instruments required for procedures.
- Reduced wait times by proactively coordinating with dental professionals to optimize appointment availability.
- Ensured regulatory compliance by maintaining up-to-date knowledge of industry standards and best practices in dental care management.
- Achieved operational excellence by implementing robust tracking systems for patient records and treatment plans.
- Negotiated contracts with vendors for supplies and services, optimizing pricing structures while ensuring quality standards were met.
- Coordinated special events such as community outreach programs or educational seminars to increase visibility and reputation of the dental practice.
- Developed strong relationships with patients, earning trust as their primary point of contact within the dental practice.
- Contributed to increased patient retention rates by consistently providing exceptional support throughout entire consultation process.
- Facilitated continuing education opportunities for staff members to promote professional growth within the practice.
- Organized marketing efforts including social media posts and promotional materials to attract new patients and enhance practice reputation.
- Increased patient satisfaction through attentive customer service and prompt response to inquiries.
- Coordinated staff schedules, ensuring adequate coverage for all appointments while balancing employee preferences and availability.
- Enhanced patient experience by efficiently managing appointment scheduling and dental procedure coordination.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with medical coding and billing tasks.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Dental Assistant
Made Ya Smile Dental
09.2015 - 11.2017
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Conducted regular equipment maintenance checks to ensure proper function and longevity of tools.
- Streamlined appointment scheduling for better time management and increased daily patient capacity.
Education
No Degree - Police Academy
Houston Community College
Houston, TX08.2024
High School Diploma -
North Shore Senior High School
Houston, TX06.2009
Skills
- Medical Reception
- HIPAA Compliance
- Healthcare Industry Knowledge
- Patient confidentiality
- Office Administration
- Follow-up skills
- Punctual and Hardworking
- Registration and Scheduling
- Caring and Empathetic
- Training and mentoring
- Goal-Oriented
- Employee Motivation
- Staff Management
- Complex Problem-Solving
- Schedule development
- Time Tracking Tools
- Time management expertise
- Calendar Management
Timeline
Ambulatory Service Representative 2
Texas Children Hospital
06.2023 - Current
Dental Coordinator
Texas Children Hospital
06.2019 - 06.2023
TEMP DENTAL ASSITANTS
Cloud Dentistry
11.2017 - 11.2023
Dental Assistant
Made Ya Smile Dental
09.2015 - 11.2017
No Degree - Police Academy
Houston Community College
High School Diploma -
North Shore Senior High School
Similar Profiles
Wendy MoranWendy Moran
Milk Bank Tech at Texas Children HospitalMilk Bank Tech at Texas Children Hospital
Keyonna LewisKeyonna Lewis
Learning and Leadership Development Coordinator at Texas Children HospitalLearning and Leadership Development Coordinator at Texas Children Hospital
DIANA PINEDADIANA PINEDA
Cashier/Barista at Texas Children HospitalCashier/Barista at Texas Children Hospital
YOLANDA YBARRAYOLANDA YBARRA
REGISTERED NURSE at Texas Children HospitalREGISTERED NURSE at Texas Children Hospital
Jakwannai WashingtonJakwannai Washington
Lead Teacher, Biology & Biomedical Science at Sheldon Independent School DistrictLead Teacher, Biology & Biomedical Science at Sheldon Independent School District