Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BRIDASIA POLK

Montgomery,AL

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience
1
1
Certification

Work History

YOUTH SERVICE AIDE

State Of Alabama Department Of Youth Services
06.2022 - Current
  • Monitored up to 12 delinquent youths and consistently documented youth activity and happenings throughout the day
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks
  • Introduced students to positive and creative outlets such as drawing and poetry
  • Coordinated with different service providers to meet youths' individual needs and built lasting relationships with youth and parents or guardians
  • Approached issues proactively and led group discussions to best meet current and future community needs

CUSTOMER/TECH SUPPORT

INTUIT – TURBOTAX CALL CENTER
01.2021 - 01.2022
  • Successfully executed system installations, upgrades, and troubleshooting on all tax preparation products
  • Proven ability to accurately annotate and document status of 75-100 help-desk tickets every day.
  • Successfully de-escalated slighted customers with patience and understanding.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Cultivated interpersonal skills by building positive relationships with others.

CUSTOMER SERVICE REPRESENTATIVE

MAXWELL AFB EXCHANGE
08.2020 - 10.2020
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Volunteered assistance with other departments such as packing, shelving, and marketing
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Education

Bachelor of Arts - ENGLISH

ALABAMA STATE UNIVERSITY
Montgomery
05.2024

Skills

  • Document and Records Management
  • POS Systems and Ordering Platforms
  • Microsoft Windows and Office
  • Customer Care, Communication, and Empathy
  • Issue and Complaint Resolution
  • Administrative Support and Data Confidentiality
  • Technical Support and Assistance
  • Training Material Development
  • Organizational Skills and Information Updates
  • Installations and Repairs and Customer Inquiries
  • Diagnosis, Troubleshooting, and Livechat Messaging
  • Service Quality Standards and Ticket Tracking

Certification

  • Electronic Health Records & Reimbursement Specialist Training - December 2022

Timeline

YOUTH SERVICE AIDE

State Of Alabama Department Of Youth Services
06.2022 - Current

CUSTOMER/TECH SUPPORT

INTUIT – TURBOTAX CALL CENTER
01.2021 - 01.2022

CUSTOMER SERVICE REPRESENTATIVE

MAXWELL AFB EXCHANGE
08.2020 - 10.2020

Bachelor of Arts - ENGLISH

ALABAMA STATE UNIVERSITY

Similar Profiles

CREATE PROFILE
BRIDASIA POLK