Bridget A. Johnson
Roanoke,VA
Summary
A skilled courier successful in providing quality service and completing on-time deliveries. Demonstrates strong communication and teamwork skills. Brings positive attitude and commitment to continuous learning and growth. Good customer service skills.
Overview
18
18
years of professional experience
Work History
Training Specialist
United States Army Reserve
08.2021 - 03.2025
- Conducted physical training to keep fit and perform job duties productively.
- Followed protocols and procedures to perform tasks quickly and minimize mistakes.
- Providing dedicated training assistance to Army Reserve Cadets
- Prepped for 4 months training in Fort Knox, KY.
Training Specialist
United States Army Reserve
08.2017 - 08.2021
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Helped soldiers prepare for military schools and trainings.
- Updated their training records and APFT scores to be prepared for promotion.
Medical Secretary
Renal Associates
02.2015 - 05.2015
- Daily assignment was to serve as a back up receptionist for the front desk. Answering multiple phone lines, signing in patients for appointments, preparing new-patient packets, scanning/electronic filing to patients accounts, taking hospital consults and distributing them to the correct on-call physician, completing the paperwork/process for deposits, making bank runs, PO box runs.
- Temp position
Sales Floor Associate
Target
10.2014 - 01.2015
- Assisted customers with any questions, comments or concerns they may have with merchandise. Folding tables and hanging clothes properly. Maintaining a clean department from having trash and merchandise on the floors.
- Softlines
Patient Account Rep I
Our Lady Of The Lake Physician Group Billing Office
08.2012 - 09.2013
- Daily tasks to include assist callers with medical bills received for prior services rendered in the hospital or physicians office. Verifying policy eligibility and claim status with various insurance companies such as BCBS, Meritain, Medicaid pending and Tri-care to name a few. Updating coverage effective/term dates and resubmitting claims to insurance companies for processing or re-processing. Handling multiple incoming/outgoing calls, assisting with payments, payment plans and reimbursements.
- Customer Service
Training Specialist
United States Army Reserve
12.2011 - 06.2017
- Overseeing operations and making sure equipment, cargo and persons are carefully and skillfully shipped from one location to another in a timely manner. To verify that what’s being transported by air, land or rail matches the information on the documents sent and received.
Transportation Mgmt Coordinator
States Army Reserves
10.2006 - 12.2011
- Provided guidance in applying policies & procedures and necessary information for managing a Unit Safety Program. Conducted safety surveys, reports & investigate accidents/incidents, ensure safety during tactical operations, monthly fire inspections and identifying hazards.
- (88N)
- Deployment, Kuwait, Camp Arifjan 09/2010-08/2011
Patient Access Associate
St. Francis Healthy Kids Clinic
10.2009 - 05.2010
- Daily clerical duties to include covering multiple phone lines, verifying Medicaid/Medicare and private insurance policies. Collecting Co-pays and assisting patients with bringing their accounts current. Chart organizing & filing, maintaining work station cleanliness & professionalism. Greeting visitors and vendors & directing them and phone calls to the proper destination. Assisted nurses & practitioners with charts and other patient information being requested.
Education
Associates - Healthcare Administration with concentration in Electronic Medical Records
University of Phoenix online
03.2014
Computer Information Systems
Grambling State University
Grambling, LA12.2003
Elementary Education
Southern University
Baton Rouge, LA05.1999
Basic Studies
Carroll High School
Monroe, LA05.1998
Skills
- Hardworking and reliable with good oral & written communication skills
- Knowledge of clerical details such as multiple phone lines, chart filing, running copies, sorting incoming/outgoing mail, directing calls, visitors & vendors to their proper destination
- Organizing & disseminating patient charts and ordering lab work as instructed
- Verifying Medicaid/Medicare and private Insurance thru Passport OneSource/Passport Intellisource, Athena, Epic & collecting co-pays
- Brief hands on experience in verifying BOL’s/CBOL’s, issuing trip tickets and Convoy Clearances
- Speaking with dispatchers and truckers to verify their paperwork, loads & their destinations
- Verify patient information/visits using Acumen & verifying appts and insurance using AdvancedMD
- Time management
- Package handling
- Valid Driver's license
- Decision-making
- GPS and route planning
- Package pickup and delivery
- Package delivery and Pick-up
- Sorting
- Smartphone usage
Timeline
Training Specialist
United States Army Reserve
08.2021 - 03.2025
Training Specialist
United States Army Reserve
08.2017 - 08.2021
Medical Secretary
Renal Associates
02.2015 - 05.2015
Sales Floor Associate
Target
10.2014 - 01.2015
Patient Account Rep I
Our Lady Of The Lake Physician Group Billing Office
08.2012 - 09.2013
Training Specialist
United States Army Reserve
12.2011 - 06.2017
Patient Access Associate
St. Francis Healthy Kids Clinic
10.2009 - 05.2010
Transportation Mgmt Coordinator
States Army Reserves
10.2006 - 12.2011
Associates - Healthcare Administration with concentration in Electronic Medical Records
University of Phoenix online
Computer Information Systems
Grambling State University
Elementary Education
Southern University
Basic Studies
Carroll High School
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