Bridget Alexander
McCall,ID
Summary
Quality-focused professional committed to approaching administrative tasks with tenacity and attention to detail, who goes above and beyond basic administrative tasks and takes on multiple projects at once. Dependable, punctual, excellent work ethic and strength in boosting company morale.
Overview
12
12
years of professional experience
Work History
Tax Specialist
H & R Block Tax Services
McCall, ID
12.2021 - Current
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
- Prepared, reviewed, and filed tax returns for individual clients.
- Researched and interpreted complex tax regulations in order to advise clients on the most advantageous methods of filing their taxes.
- Performed calculations to determine estimated taxes due or refunds expected.
Guest Service Associate
World Mark
McCall, ID
06.2023 - 01.2024
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Educated guests regarding important property information and directions to different hotel areas.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Identified issues and established facts to produce practical decisions and solutions for guests.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Sales Associate
Rite-Aid Pharmacy
McCall, ID
03.2020 - 06.2021
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Server
Toll Station Pizza
McCall, ID
03.2019 - 03.2020
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Developed strong and lasting resident relationships.
Night Auditor
Hotel McCall
McCall, ID
11.2017 - 12.2018
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Ran end-of-day computer functions and closed out reports, submitting details to manager for review.
Certified Nursing Assistant
McCall Rehabilitation
McCall, ID
05.2016 - 11.2017
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Documented activities and recorded information in EMR system.
- Followed safe lifting techniques and individual resident lifting instructions.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
Construction Worker
Sean Turco
McCall, ID
10.2014 - 05.2016
- Sustained safety protocols to maintain secure, proper handling of equipment and materials.
- Read and understood specifications, drawings and blueprints to complete accurate, high-quality work.
- Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
Membership Services Coordinator
McCall Chamber of Commerce
McCall, ID
02.2012 - 10.2014
- Oversaw membership data system to keep information updated and complete.
- Welcomed both new and existing members to organization by delivering kind greeting upon entrance.
- Developed marketing materials identifying upcoming events, activities and helpful information for distribution to members.
Education
CNA Certification - Nursing Assistance
College of Western Idaho
Nampa, ID08.2015
Bachelor of Arts - Business Administration
University of Georgia
Athens, GASkills
- Excellent communication skills
- Accurate and detailed
- MS Office proficiency
- Multi-line telephone skills
- Recordkeeping and bookkeeping
- Medical terminology knowledge
- Retail sales customer service
- Employee management
- Greeting and Directing
Timeline
Guest Service Associate
World Mark
06.2023 - 01.2024
Tax Specialist
H & R Block Tax Services
12.2021 - Current
Sales Associate
Rite-Aid Pharmacy
03.2020 - 06.2021
Server
Toll Station Pizza
03.2019 - 03.2020
Night Auditor
Hotel McCall
11.2017 - 12.2018
Certified Nursing Assistant
McCall Rehabilitation
05.2016 - 11.2017
Construction Worker
Sean Turco
10.2014 - 05.2016
Membership Services Coordinator
McCall Chamber of Commerce
02.2012 - 10.2014
CNA Certification - Nursing Assistance
College of Western Idaho
Bachelor of Arts - Business Administration
University of Georgia
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