Summary
Overview
Work History
Education
Skills
Timeline
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Bridget Alston

Apex,NC

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Overview

18
18
years of professional experience

Work History

General Manager of Operations

Carolina QSR Group
Durham, NC
08.2017 - Current
  • Trained, coached and mentored staff to support smooth adoption of new customer first programs.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Improved productivity while reducing staffing and operational costs by 6%.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories.

General Manager

Luihn Food Systems
Raleighl, NC
05.2008 - 06.2017
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.

General Assistant

Tuesday Morning
Wake Forest, NC
09.2006 - 10.2008
  • Motivated, trained and disciplined employees to maximize performance.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Handled cash accurately and prepared deposits.
  • Resolved problems promptly to elevate customer approval.
  • Mentored and motivated team members to achieve challenging business goals.

Front Desk Agent

Marriott
Durham, NC
01.2004 - 06.2006
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Collected room deposits, fees and payments.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

Education

Associate of Arts - Historic Preservation And Conservation

Cape Fear Community College
Wilmington, NC

Skills

  • Hiring and Onboarding
  • Finance and Accounting Oversight
  • Human Resources Oversight
  • Government Rules and Regulations

Timeline

General Manager of Operations

Carolina QSR Group
08.2017 - Current

General Manager

Luihn Food Systems
05.2008 - 06.2017

General Assistant

Tuesday Morning
09.2006 - 10.2008

Front Desk Agent

Marriott
01.2004 - 06.2006

Associate of Arts - Historic Preservation And Conservation

Cape Fear Community College

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Bridget Alston