Bridget Basinger
Anniston,AL
Summary
Hardworking and dedicated professional, I bring over 15 years of management experience in various retail roles. These positions have allowed me to foster my teamwork, customer service, and communication skills and make me an asset in an administrative role. I am seeking to utilize my Medical Administrative Assistant associate degree to work within the healthcare administration field. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Flexible hard worker ready to learn and contribute to team success. Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals. Results-driven sales manager bringing several years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Quality of Life Health Services
02.2023 - Current
- Managed financial records and transactions to ensure accurate bookkeeping.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Inputted patient demographic data into electronic health record system.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Sorted and distributed incoming mail daily.
- Obtained proper authorization and identification to release confidential medical records.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Reviewed patient accounts for accuracy on a regular basis.
- Assisted with scheduling follow-up appointments according to provider availability.
- Counselled patients on potential financial liabilities and payment requirements.
- Utilized AZARA system to manage patient information efficiently.
- Utilized EPIC software to manage patient information and streamline administrative tasks.
- Utilized Microsoft Office Suite to manage patient records and documentation.
- Managed electronic health records (EHR) to ensure accurate and up-to-date patient information.
- Maintained detailed and organized financial records for efficient bookkeeping.
- Managed appointment schedules to ensure optimal patient flow and minimize wait times.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Applied HIPAA privacy and security regulations while handling patient information.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Assembled registration paperwork and placed identification bands on patient.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Adhered to HIPAA regulations when handling confidential patient information.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Answered patient questions and fielded complaints to resolve issues.
- Scheduled patient appointments and procedures.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Registered patients by verifying records to update computer system and patient charts.
- Documented patient counters in hospital system and initiated follow-up actions.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Verified insurance information, collected payments, and scheduled appointments.
Area Manager
TROC
10.2021 - 02.2023
- Coordinated and developed comprehensive schedules to optimize operational efficiency.
- Resolved sales-related issues efficiently.
- Resolved customer complaints and implemented corrective actions to enhance satisfaction.
- Resolved customer conflicts promptly to promote positive service experiences.
- Supervised business operations, including employee staffing, customer retention, and financial accountability for multiple stores.
- Directed and coordinated product, service, and sales activities to achieve business objectives.
- Collaborated with sales and design teams to develop project road maps and create unique products, enhancing profitability and brand reputation.
Market Lead
TROC
10.2019 - 02.2023
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Replenished and arranged items to maintain appearance.
- Assisted in developing promotional materials such as brochures, flyers.
- Identified customer needs by asking questions and advising on best solutions.
- Activated and transferred information to clients' new phones.
- Managed applications for mobile devices and services with AT&T, Verizon, and Sprint.
- Ensured company standards were upheld by conducting regular store visits.
- Coordinated and developed comprehensive schedules to ensure efficient market operations.
- Managed 5 stores for the company, ensuring optimal performance and customer satisfaction.
- Managed and coordinated 2-3 representatives per store.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Reduced process lags by training employees on best practices and protocols.
- Recognized security risks to properly handle situations.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Greeted and assisted customers to foster positive experiences.
- Reset store displays for special events and seasonal merchandise changes.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Produced sales documents, finalized deals and filed records.
- Made outbound sales calls to contact prospective leads, using effective communication skills.
- Generated leads through cold calling prospective customers.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Utilized social media platforms to engage with customers and promote products.
Stocker
Walmart
02.2018 - 10.2019
- Stocked shelves with newly arrived products.
- Coordinated with management to identify and resolve inventory discrepancies.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Completed documentation related to receiving, stocking, returns and other activities accurately.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Compared merchandise invoices to items actually received.
- Participated in physical inventories of stock on hand periodically.
- Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
- Recorded quantity, type and value of materials or items received.
- Read orders to verify attributes and quantities of merchandise.
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Inspected stock for damage or defects and reported issues to management.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Education
AAS - MEDICAL ADMINISTRATIVE ASSISTANT
BRYANT & STRATTON COLLEGE
04.2023
Skills
- Dedicated team player
- Customer oriented
- Leadership
- Scheduling
- Quick learner
- Administrative writing
- Microsoft Office
- Managing processes
- Supply management
- Professionalism
- Inventory control
- Typing
- Reporting
- Data Entry
- Clerical Skills
- Communication
- Medical Terminology
- Verbal Communication
- Health assessments
- Electronic Medical Records (EMR)
- Office management
- Appointment scheduling
- Process Improvement
- Medical Coding
- HIPPA Compliance
- Friendly Positive Attitude
- Authorizations Knowledge
- Customer Service
- Sales management
- Sales
- Computer Skills
- Zoom
- Problem Resolution
- Nutrition
- Basic math skills
- Retail Management
- Fast Food Management
- Time management
- Document filing
- Patient greeting
- Insurance verifying
- Front desk supervision
- Check-in coordination
- Appointment confirmation
- Medicaid
- Payment collection
- Phone etiquette
References
- Stacy Flynn, CNA Secretary, (256) 231-5100 Extension 1003
- Kim Blair, Kitchen Manager, (256) 283-1862
- Zachary Garrett, Area Manager TROC, (256) 267-2791
- Eric Williamson, District Manager VERGE, +1 (304) 939-1477
Accomplishments
- ALPHA BETA GAMMA
Timeline
Patient Service Representative
Quality of Life Health Services
02.2023 - Current
Area Manager
TROC
10.2021 - 02.2023
Market Lead
TROC
10.2019 - 02.2023
Stocker
Walmart
02.2018 - 10.2019
AAS - MEDICAL ADMINISTRATIVE ASSISTANT
BRYANT & STRATTON COLLEGE
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