Bridget BassarD

Work History

Street Outreach Navigation Specialist

Tahoe Coalition for the Homeless

05.2024 - 10.2024

Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Collaborated with cross-functional teams to achieve project goals on time and within budget.
Provided crisis intervention services when needed, effectively deescalating tense situations and ensuring client safety.
Assisted clients in obtaining housing by providing support throughout application process and connecting them to available resources.
Maintained high level of cultural competence when working with diverse client populations, fostering inclusive environment built on mutual respect and understanding.
Maintained accurate records of client interactions and progress, ensuring efficient communication among team members and adherence to confidentiality standards.
Conducted comprehensive assessments to determine client eligibility for various assistance programs, maximizing resource utilization for 59 clients.
Participated in staff meetings and trainings to continuously improve professional skills and stay current on best practices in field of street outreach work.
Enhanced community relationships by conducting regular outreach, engaging with individuals experiencing homelessness.
Increased overall client stability by developing personalized case management plans addressing individual needs and goals.
Utilized strong problem-solving abilities to identify challenges faced by clients and develop innovative solutions tailored to their unique circumstances.
Provided emotional support and encouragement for clients facing personal challenges, demonstrating empathy and understanding throughout process.
Assisted in conducting needs assessments to identify key areas of service needs.
Determined needed and relevant interventions based on each client's cognitive abilities and current needs.

Behavioral Health Case Manager

Amador County Behavioral Health

01.2024 - 04.2024

Developed strong relationships with local service providers, fostering collaboration that benefited clients'' overall progress toward recovery goals.
Verified successful coordination of counseling efforts with mental health professionals, doctors, social workers and other stakeholders.
Participated in ongoing professional development opportunities to stay current on best practices in behavioral health case management.
Maintained detailed documentation of client progress, facilitating seamless transitions between providers when necessary.
Established positive rapport with clients to foster trust and promote engagement in their treatment process.
Enhanced patient outcomes by developing and implementing individualized behavioral health treatment plans.
Managed over 10 patients while monitoring and evaluating care plans.
Connected patients to community resources, increasing support networks and promoting overall wellbeing.
Educated families on coping strategies and supportive techniques to enhance their ability to manage challenging behaviors at home effectively.
Assessed client needs accurately, determining most appropriate level of care and recommending suitable interventions.
Managed over 12 patients while monitoring and evaluating care plans.

APS Case Aide

Amador County APs

10.2023 - 01.2024

Coordinated transportation arrangements for clients when needed to ensure seamless access to vital services.
Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
Conducted thorough assessments to identify client needs, prioritizing interventions and services accordingly.
Assisted clients in navigating complex social service systems while advocating for their needs at various levels.
Maintained strict confidentiality regarding sensitive client information in accordance with agency policies and legal requirements.
Developed strong rapport with clients by demonstrating empathy, active listening, and effective communication skills.
Engaged in ongoing professional development opportunities to stay current on best practices within field of case management.
Enhanced client experience by providing comprehensive case management support services.
Assisted case managers with coordinating necessary resources, resulting in timely service provision.
Conducted outreach efforts within community to raise awareness about available services provided by organization.

Mail Carrier

USPS

04.2023 - 10.2023

Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Communicated customer complaints, requests, and feedback to company management for swift resolution.
Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.

Housekeeper

Vacasa Vacation Rentals

Arnold, CA

03.2022 - 01.2023

Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Operated electronic backpack vacuums and floor sweepers.
Restocked linen and cycled towels and sheets in full-service hotel-based spa.
Verified cleanliness and organization of storage areas and carts.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Kept building entryway glass clean and polished for professional presentation.
Waxed and polished wood floors and other woodwork.
Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items.
Adhered to professional house cleaning checklist.
Dusted picture frames and wall hangings with cloth.
Restocked room supplies such as facial tissues for personal touch with every job.
Vacuumed rugs and carpeted areas in offices, lobbies and corridors.

Social Worker

Kit Carson Nursing and Rehabilitation

Jackson

01.2020 - 03.2022

Completed detailed charts to summarize interactions with patients and booked follow-up sessions
Recommended long-term residential treatment, short-term residential treatment and individualized and group drug counseling for clients with substance abuse issues
Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment
Developed and facilitated goal-oriented psycho-education and therapy groups to improve residents' quality of life
Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan
Explained medical care options to help families make informed healthcare decisions
Collaborated with multidisciplinary teams of school psychologists, teachers and administrators to create and implement Individualized Education Plans
Administered assessments and developed academic goals based on specific disabilities and barriers to learning
Assessed clients for abuse and neglect to compile documentation for court reports
Attended over 35 hours of meetings, conferences and training courses to advance professional knowledge of social work

Rancheria

Jackson

01.2016 - 01.2020

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Offered friendly and efficient service to customers, handled challenging situations with ease
Self-motivated, with strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in team environment.

Phlebotomist

Grenick academy

01.2013 - 01.2015

Completed proper sanitation and cleaning of equipment and work areas between patients.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Stocked phlebotomy cart or carrier with appropriate supplies.
Reviewed patient records for accuracy and completeness.
Conducted venipuncture and other CT procedures.
Organized daily work based on collection priority.
Enhanced patient experience through compassionate care and communication during blood draw procedures.

Director of Social Services, Discharge Planner

St. Jude Nursing and Rehabilitation

01.2011 - 01.2013

Duties included writing and filing any abuse reports (a ledge) to state of California
Keeping detailed quarterly progress notes on patients in facility which census was 99
Care planning on those patients any behavior/depression/problems.
Also have goal on how to correct these problems and interventions to help them resolve such problems.
Facilitated open communication between staff members, promoting teamwork and collaborative problem-solving approaches to challenges faced by clients.
Collaborated with department managers to correct and improve services.
Ensured compliance with regulatory requirements by diligently monitoring policies and procedures within department.
Maintained high level of professionalism and ethical conduct within department, upholding highest standards for social service work.

Owner Operator

HDRV Antenna’s

01.2008 - 01.2011

Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Created and monitored promotional approaches to increase sales and profit levels.
Reconciled daily sales, returns and financial reports in QuickBooks.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.

Summary

Overview

Work History

Street Outreach Navigation Specialist

Behavioral Health Case Manager

APS Case Aide

Mail Carrier

Housekeeper

Social Worker

Rancheria

Phlebotomist

Director of Social Services, Discharge Planner

Owner Operator

Education

Diploma - general

Certification - Social Services

Government Certification - Phlebotomy

Skills

Timeline

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