
Dynamic and results-driven senior leader with 13 years of progressive experience in meeting planning, event strategy, and speaker bureau management within a single, fast-paced organization. Proven ability to lead complex programs, manage high-value client accounts, and direct cross-functional teams to deliver exceptional event experiences. Recognized for operational excellence, strategic planning, revenue growth, and building strong stakeholder relationships. Adept at scaling processes, enhancing service delivery, and steering organizational initiatives that support business goals.
· Lead strategic direction and oversight for a large portfolio of client programs, including national events, advisory boards, and speaker bureau operations.
· Partner with executive leadership to drive business growth, develop new service offerings, and optimize organizational structure.
· Oversee budget planning, forecasting, and P&L accountability for key accounts.
· Strengthen client relationships at the senior leadership level, ensuring long-term satisfaction and account stability.
· Directed a team of account managers and planners responsible for end-to-end management of complex meeting programs.
· Implemented process improvements that increased efficiency, reduced event turnaround time, and elevated client satisfaction scores.
· Oversaw speaker bureau operations, including contracting, training coordination, SOP development, and compliance adherence.
· Served as strategic advisor to clients, aligning meeting strategies with marketing and medical objectives.
· Led multiple large-scale client accounts, ensuring consistent delivery across all meeting activities and speaker engagements.
· Introduced standardized planning frameworks and reporting dashboards to improve transparency and program performance.
· Supported new business efforts through proposal development, scope creation, and client presentations.
· Managed high-visibility client programs and speaker bureau operations, acting as the primary point of contact.
· Oversaw complex logistics including site selection, contracting, agenda development, speaker management, and onsite execution.
· Collaborated with cross-functional teams to deliver flawless, compliant events.
· Coordinated multiple concurrent meetings, handling budgets, timelines, logistics, and stakeholder communications.
· Prepared and delivered regular project updates, data analyses, and post-event reporting to key clients.
· Developed strong vendor relationships to ensure cost-effective, high-quality event solutions.
· Managed operational aspects of small- to mid-sized events, including travel arrangements, venue coordination, and meeting materials.
· Assisted in building speaker bureau processes and tracking systems, contributing to operational efficiency.
· Supported senior staff with program documentation, budgets, and client deliverables.
· Provided administrative and logistical support for meetings, webinars, and training events.
· Handled participant registration, onsite support, vendor communication, and materials preparation.
· Gained foundational experience in event planning, compliance processes, and client service.