Bridget Berends
Sharon,PA
Summary
Seasoned office manager with extensive experience in customer interaction and problem resolution. Proven ability to maintain professionalism and calm in high-pressure situations, ensuring customer satisfaction. Skilled in financial management, team leadership, and operational improvements. Eager to apply a strong customer service background to a dynamic new role in remote customer Seasoned office manager with extensive experience in customer interaction and problem resolution. Proven ability to maintain professionalism and calm in high-pressure situations, ensuring customer satisfaction. Skilled in financial management, team leadership, and operational improvements. Eager to apply a strong customer service background to a dynamic new role in remote customer support.
Overview
5
5
years of professional experience
Work History
Office Manager
American Legion Post 159
Mercer, Pennsylvania
04.2019 - 02.2024
- Streamlined office policies, enhancing productivity and efficiency.
- Led budget preparation and financial reporting, ensuring accuracy and transparency.
- Spearheaded customer service initiatives, significantly improving client satisfaction rates.
- Cultivated strong customer relationships, promoting loyalty and repeat business.
- Optimized bar operations, including inventory management and staff training, boosting profitability.
Bar Manager
American Legion Post 159
Mercer
04.2019 - 02.2024
- Streamlined office policies, enhancing productivity and efficiency.
- Led budget preparation and financial reporting, ensuring accuracy and transparency.
- Spearheaded customer service initiatives, significantly improving client satisfaction rates.
- Cultivated strong customer relationships, promoting loyalty and repeat business.
- Optimized bar operations, including inventory management and staff training, boosting profitability.
Education
GED -
Grove City Senior High
Grove City, PA05-2021
Some College (No Degree) - Business Administration and Management
University of Phoenix
Tempe, AZSkills
- Customer service
- Conflict management
- Clear oral/written communication
- Office management software
- Data retrieval systems
Education Details
- Completed coursework in Business Administration and Management, focusing on financial accounting, human resources, and operational management. Gained practical skills in budgeting, team leadership, and strategic planning.
Timeline
Office Manager
American Legion Post 159
04.2019 - 02.2024
Bar Manager
American Legion Post 159
04.2019 - 02.2024
GED -
Grove City Senior High
Some College (No Degree) - Business Administration and Management
University of Phoenix
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