Overview
Work History
Education
Skills
Timeline
Generic

Bridget Blackwell

Myrtle Beach,SC

Overview

10
10
years of professional experience

Work History

Contract Coordinator

Hilton Grand Vacations
Myrtle Beach , SC
10.2022 - Current
  • Prepare and generate contracts and related closing documents accurately and in a timely manner
  • Verify data entry through our company software and program systems reviewing documents
  • Process payments for various transactions (ie. Japan Notary Fee, ADP, Maintenance Fee, Interest Due, Wire Transfers), while ensuring payment is made to the appropriate project
  • Process and handle rescission/cancellation, as needed
  • Acquire credit card authorizations and retrieve credit reports for all sales, if applicable
  • Generate closing reports and financial closing sheets, as needed
  • Work on developing their contracts knowledge for all contract-type transactions
  • Complete prescribed activities daily as noted on opening and closing checklists
  • Be proactive and intuitive to the needs of the contract department and provide assistance to the team members, as needed
  • Work closely and maintain a professional relationship with Quality Assurance department to acquire necessary documentation to complete contract files in a timely manner

Night Auditor

Hampton Inn By Hilton
Myrtle Beach, SC
07.2021 - 07.2023
  • Check in and out Owners and Guests
  • Respond to guests’ requests.
  • Assists guests with reservations or changes.
  • Generates invoices and collects payments.
  • Maintains safety deposit boxes.
  • Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
  • Work as a team with co-workers to complete checklists and daily duties.
  • Prepares and consistently restocks the front desk with supplies.

Director of Housekeeping

Holiday Inn Vacation Club
Myrtle Beach, SC
07.2020 - 07.2021
  • Plan, organize, and monitor the work of housekeeping, laundry and housemen team members daily to ensure compliance with our high quality standards, which requires continuous visual inspections of guest rooms and public areas, laundry production and quality.
  • Uphold the highest standards of cleanliness, sanitation, safety, and conduct.
  • Communicates effectively, both verbally and in writing, to provide clear direction to team members. Recruits (hires), trains, coaches and counsels housekeeping (including laundry staff and housemen) team members, following company, state, and federal regulations.
  • Performs reviews of the Housekeeping Department team. Manages and motivates management team in the administration of their duties.
  • Purchase, re-order and maintain linen and housekeeping supplies and inventory.
  • Manages finances of housekeeping operations including budget and inventory controls. Controls expenditures, labor, supplies, etc. in relation to resort financial forecasts and budget. Maintains systems and controls to provide adequate supplies for efficient operations of the department.
  • Evaluates and reports maintenance issues relating to condition of furniture, fixtures, and equipment.
  • Monitors daily Time and Attendance of staff to prevent any mistakes with payroll and to avoid any over-time for the department.
  • Demonstrate positive leadership characteristics which inspire team members to exceed standards, and promote team empowerment.
  • Service metrics responsibility related to areas of control (i.e. – guest service scores and TripAdvisor)
  • Delegate duties and projects with consistent follow up.
  • Maintain clean and organized work area.
  • Promptly resolves any guest complaints or issues.
  • Reports any unsafe work condition to the Resort Manager or General Manager.
  • Ensures proper communication within the department by conducting regular meetings with all housekeeping team members. Participates with peer managers in meetings, property goals and initiatives.
  • Properly records, stores and disposes of all lost and found articles (items left in guestrooms).
  • Knowledge of OSHA and safety standards within the housekeeping department.

Assistant Director of Housekeeping

Ocean Oaks (Hilton Grand Vacations)
Hilton Head Island, SC
06.2019 - 07.2020
  • Cultivates an environment of inclusion, teamwork, and outstanding guest service for all team members to follow
  • Supervises assigned Guest Room Attendants and Public Area Attendants, leads their daily functions, resources, and scheduling outputs. Conducts daily briefings, and monitors team members to ensure all operating procedures are followed
  • Inspects all units and public areas assigned, ensuring they are in accordance with established quality assurance levels. Performs written inspections on units as designated by management. Reports any missing unit items, or problems of quality to management and ensures corrective action is taken. Ensures all assets of the department, equipment, supplies, and storage are accurately locked and secured.
  • Assists in the coordination of activities with other departments in the daily maintenance of room inventory to achieve efficient levels of revenues while maintaining high levels of guest’s expectations
  • Assists in the organization and maintenance of linen, supply, and other department inventories. Maintains clean and orderly back areas, guest and storage areas.
  • Assists in the coordination and execution of deep cleaning plans, carpet/floor maintenance, and other cleaning programs, ensuring all areas of the property are cleaned according to HGVC standards. This includes but is not limited to: guest rooms, public common areas, outdoor areas, offices, etc.
  • Assists in completing administrative duties for the department including, but not limited to: scheduling, purchasing of supplies, daily record maintenance, etc.
  • Performs other related activities as required

Executive Housekeeping Manager

Marriott International, Inc.
Myrtle Beach , SC
07.2014 - 05.2019
  • Cultivates an environment of inclusion, teamwork, and outstanding guest service for all team members to follow
  • Supervises assigned Guest Room Attendants and Public Area Attendants, leads their daily functions, resources, and scheduling outputs. Conducts daily briefings, and monitors team members to ensure all operating procedures are followed
  • Inspects all units and public areas assigned, ensuring they are in accordance with established quality assurance levels. Performs written inspections on units as designated by management. Reports any missing unit items, or problems of quality to management and ensures corrective action is taken. Ensures all assets of the department, equipment, supplies, and storage are accurately locked and secured.
  • Assists in the coordination of activities with other departments in the daily maintenance of room inventory to achieve efficient levels of revenues while maintaining high levels of guest’s expectations
  • Assists in the organization and maintenance of linen, supply, and other department inventories. Maintains clean and orderly back areas, guest and storage areas.
  • Assists in the coordination and execution of deep cleaning plans, carpet/floor maintenance, and other cleaning programs, ensuring all areas of the property are cleaned according to HGVC standards. This includes but is not limited to: guest rooms, public common areas, outdoor areas, offices, etc.
  • Assists in completing administrative duties for the department including, but not limited to: scheduling, purchasing of supplies, daily record maintenance, etc.

Education

High School Diploma -

Lake City High
Lake City, SC
05-1998

Some College (No Degree) - Business Administration And Management

Southern New Hamsphire
Hooksett, NH

Skills

  • Budget Planning
  • Deadline Management
  • Document Review
  • Legal Compliance
  • Telephone Etiquette
  • Workflow Management
  • Verbal and written communication
  • Proposal Preparation
  • Staff Training
  • Confidential records
  • Procurement
  • Contract analysis

Timeline

Contract Coordinator

Hilton Grand Vacations
10.2022 - Current

Night Auditor

Hampton Inn By Hilton
07.2021 - 07.2023

Director of Housekeeping

Holiday Inn Vacation Club
07.2020 - 07.2021

Assistant Director of Housekeeping

Ocean Oaks (Hilton Grand Vacations)
06.2019 - 07.2020

Executive Housekeeping Manager

Marriott International, Inc.
07.2014 - 05.2019

High School Diploma -

Lake City High

Some College (No Degree) - Business Administration And Management

Southern New Hamsphire

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Bridget Blackwell