Summary
Overview
Work History
Education
Skills
Timeline
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Bridget Blackwell

Las Vegas

Summary

Accomplished professional with a proven track record at Bank of America, adept in account reconciliation and enhancing customer satisfaction. Skilled in multitasking and fostering teamwork, I have significantly contributed to financial performance and operational efficiency. My strong work ethic and problem-solving abilities have driven success in fast-paced environments.

Overview

23
23
years of professional experience

Work History

Night Auditor

Westin Lake Las Vegas Resort & Spa
11.2024 - Current
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
  • Generated and printed daily financial reports to track hotel performance.

Contracts Coordinator

Hilton Grand Vacations
10.2022 - Current
  • Managed contract documentation and ensured compliance with company standards.
  • Prepared reports on contract status and upcoming deadlines.
  • Collaborated with legal teams to address any contract-related issues.
  • Facilitated contract renewals and amendments in timely manner.
  • Maintained organized records of all contract transactions and correspondence.
  • Stored and filed contract documents in orderly, organized systems.
  • Drafted, reviewed and revised contracts for accuracy and completeness.

Director of Housekeeping

Marriott International, Inc.
07.2014 - 09.2022
  • Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
  • Developed strong working relationships with vendors, negotiating favorable terms for supply contracts and service agreements.
  • Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
  • Established effective quality control measures, consistently monitoring performance metrics to identify areas requiring improvement or adjustment.
  • Increased team productivity by effectively delegating tasks and setting clear expectations for each staff member''s role within the department.
  • Coordinated scheduling and staffing to accommodate fluctuating occupancy rates, maximizing efficiency and minimizing labor costs.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Completed schedules, shift reports, and other business documentation.
  • Managed laundry sorting, washing, drying, and ironing.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Administration Assistant

Hilton
01.2012 - 07.2014
  • Prepared documents and reports, ensuring clarity and completeness.
  • Handled phone calls and greeted visitors in a friendly and professional manner.
  • Updated databases and entered information with attention to detail.
  • Processed incoming mail and packages, distributing them to appropriate staff.
  • Organized files and maintained accurate records for easy access.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.

Loan Specialist

Bank of America
06.2002 - 01.2012
  • Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
  • Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
  • Consistently met or exceeded monthly sales targets, contributing significantly to the department''s success.
  • Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.
  • Collaborated with underwriters to ensure accurate evaluation of creditworthiness and risk assessment.
  • Liaised closely with other departments such as collections and legal teams when necessary to expedite resolution of problematic accounts.
  • Managed a diverse portfolio of loans, balancing risk management with excellent customer service delivery.
  • Provided tailored loan solutions that best fit clients'' needs, leading to higher client retention rates.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Processed loan applications and monitored progress from start to finish.
  • Monitored pipelines to track and log status of loans.
  • Compiled closing packages for drafting and presentation accuracy.

Education

Business Administration

Benedict College
Columbia
05-2023

High School Diploma -

Lake City High School
Lake City, SC
05-1998

Skills

  • Front desk operations
  • Multitasking and organization
  • Problem-solving
  • Strong work ethic
  • Teamwork and collaboration
  • Decision-making
  • Reservations
  • Guest services
  • Account balancing
  • Office supervision
  • Time management
  • Customer service
  • Account reconciliation
  • Teamwork orientation
  • Revenue monitoring
  • Auditing techniques
  • Daily reporting

Timeline

Night Auditor

Westin Lake Las Vegas Resort & Spa
11.2024 - Current

Contracts Coordinator

Hilton Grand Vacations
10.2022 - Current

Director of Housekeeping

Marriott International, Inc.
07.2014 - 09.2022

Administration Assistant

Hilton
01.2012 - 07.2014

Loan Specialist

Bank of America
06.2002 - 01.2012

Business Administration

Benedict College

High School Diploma -

Lake City High School

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Bridget Blackwell