Bridget Branch
Columbus,Mississippi
Summary
Highly experienced Receptionist/Sales known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
8
8
years of professional experience
Work History
Customer Service/Sales Associate
Park Place Boutique And Salon
Columbus, Mississippi
08.2020 - 12.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Developed, marketed and sold full range of products and support services.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Completed orders and organized product deliveries to meet customer timetables.
- Achieved perfect attendance and on-time record.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Prepared large cash deposits with zero discrepancies.
- Provided positive first impressions to welcome existing, new and potential customers.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Server Shift Leader
Huck's Place
Columbus, Mississippi
04.2017 - 11.2021
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Created incentive-based performance tracking systems to encourage positive and energetic service execution.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Prepared specialty desserts for customers for special occasions.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Checked identification for minimum age for sale of alcoholic beverages.
Receptionist
Animal Medical Center
Hattiesburg, MS
02.2014 - 11.2016
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Scheduled and confirmed appointments and meetings for senior management team.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Kept records in CRM to maintain customer data.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Responded to inquiries from callers seeking information.
- Received and routed business correspondence to correct departments and staff members.
- Answered and quickly redirected large volume of calls on central system.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Resolved customer problems and complaints.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone or postal mail.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Education
High School Diploma -
French Camp Academy
French Camp, MSSkills
Sales trendsundefined
Timeline
Customer Service/Sales Associate
Park Place Boutique And Salon
08.2020 - 12.2021
Server Shift Leader
Huck's Place
04.2017 - 11.2021
Receptionist
Animal Medical Center
02.2014 - 11.2016
High School Diploma -
French Camp Academy
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