Bridget Brannon
Acworth,GA
Summary
Customer-oriented program manager with 28 years of experience in the Payments Processing Industry. Expert in strategic planning, complex problem-solving, networking, marketing, cross-functional communication, employee supervision, and process improvements. Decisive leader ready to leverage background in program management to expand organizational success.
Overview
18
18
years of professional experience
Work History
Project Management Manager Senior
Worldpay
Atlanta, GA
08.2024 - Current
- Developing detailed project and program timeline roadmaps and tracking to clear milestones.
- Managing Teams, Leaders, Sr. Leaders, and numerous cross-functional teams, bringing the business vision to life.
- Establishing and ensuring adherence to budgets, schedules, work plans, and performance requirements.
- Leading highly visible programs and projects aligned to strategic themes.
- Controlling dependencies, mitigations, risks, and removing roadblocks across teams.
Enterprise Program Manager II
Worldpay
Atlanta, GA
03.2022 - 08.2024
- Supported team efforts in creating and maintaining a structured workflow
- Fostered collaboration and empowered team members to take ownership of their work
- Met team needs through diligent service and support
- Increased information sharing and eliminated roadblocks through active promotion of internal and external communication
Project Delivery Manager
Worldpay
Atlanta, GA
04.2018 - 03.2022
- Delivered projects and products by consistently applying the suitable agile project management methodology with a focus on continual learning and iteration
- Drove the efficient allocation of tasks by considering team capacity and capability during the planning process
- Effectively communicated changes and issues to stakeholders
Sr. Product Mgr. - Client Relationship Management
WorldPay US, Inc
Atlanta, GA
06.2017 - 04.2018
- Implemented effective product strategy and plans for the Boarding RPID team, resulting in the successful development of a Boarding API and TMS API
- Provided support to the Boarding RPID team, Sales and Solutions Consulting
- Supported the Boarding teams in achieving their objectives
- Collaborated with various departments to ensure smooth operations
- Managed the SDLC by involving end users in research/design reviews while overseeing the agile product backlog for development, testing, and implementation
Manager, Product Managers for Platforms
WorldPay US, Inc
Atlanta, GA
04.2017 - 06.2017
- Empowered and guided Business Analysts in their transition to Platform Product Managers
- Coached team on utilizing Agile Methodology, Scrum and Kanban
- Lead boarding teams, Sales, Solutions Consulting and Partners to ensure smooth implementation process
Manager, Business Systems Analyst Austin Gateway
WorldPay US, Inc
Atlanta, GA
08.2014 - 03.2017
- Aided in the support of the Boarding teams, Sales, Solutions Consulting and Partner Implementation
- Worked with Operations team and Chief Operating Officer during the SecureNet Integration to document necessary material for the operations team's understanding of how to support merchants on the Austin Platform
- Implemented efficient business processes for the Boarding Team, Certification Team, Distribution Team, Call Center Help Desk and Customer Service
- Utilized Agile Methodology, particularly Scrum
Manager, Business Systems Analyst
WORLDPAY US, INC
Atlanta, GA
05.2013 - 09.2014
- Implemented strategies to foster teamwork and collaboration among the team members, resulting in improved project outcomes
- Coordinated and delegated tasks to optimize productivity
- Assessed and suggested process changes to meet evolving business needs
- Evaluated company processes, pinpointed potential improvements, and connected business requirements with technology utilization
- Managed, analyzed, and contextualized business problems and opportunities to meet requirements
- Collaborated with the IT team to develop and propose solutions aligned with organizational objectives
Sr. Business Analyst
Quintiles
Marietta, GA
11.2012 - 05.2013
- Facilitated JAD sessions to generate user stories for business requirements and collaborated with multiple stakeholders including business, development, and QA teams for review
- Assisted in creating and executing test cases and test plans
- Ensured the new software met the business's requirements through comprehensive testing
Business Systems Analyst
WorldPay US, Inc
Atlanta, GA
12.2006 - 11.2012
- Conducted interviews, research, and meetings to gather business and functional requirements
- Utilized business-flow diagrams to improve current and future business processes
- Generated clear concept designs to determine recommendations and system impacts in new development
- Defined project scope and assessed feasibility; collaborated with key stakeholders to establish development priorities
- Created clear functional specifications and implemented use case scenarios
- Developed clear and concise technical specifications
- Conducted regular status meetings and stakeholder meetings to evaluate, communicate, and record ongoing and forthcoming development projects as well as production issues
- Assisted with unit testing (development testing) to validate outcomes before initiating User Acceptance Testing (UAT)
Education
Information Processing Course - Accounting, Typing, and Business Communications
Chattahoochee Tech
Marietta, GASkills
- Microsoft Word
- Excel
- PowerPoint
- MS Project
- Visio
- Adobe Acrobat
- SQL Server Enterprise Manager
- AS IS / TO BE Process Diagramming
- Workflow diagramming
- Data Mapping
- Functional Decomposition and Traceability
- Brainstorming sessions
- Business Analysis
- Cross-functional team leadership
- Compliance Enforcement
- Project/Program Management
- Project/Program Coordination
- Decision-Making
Timeline
Project Management Manager Senior
Worldpay
08.2024 - Current
Enterprise Program Manager II
Worldpay
03.2022 - 08.2024
Project Delivery Manager
Worldpay
04.2018 - 03.2022
Sr. Product Mgr. - Client Relationship Management
WorldPay US, Inc
06.2017 - 04.2018
Manager, Product Managers for Platforms
WorldPay US, Inc
04.2017 - 06.2017
Manager, Business Systems Analyst Austin Gateway
WorldPay US, Inc
08.2014 - 03.2017
Manager, Business Systems Analyst
WORLDPAY US, INC
05.2013 - 09.2014
Sr. Business Analyst
Quintiles
11.2012 - 05.2013
Business Systems Analyst
WorldPay US, Inc
12.2006 - 11.2012
Information Processing Course - Accounting, Typing, and Business Communications
Chattahoochee Tech
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