Bridget Brooks

• Conducted triage and initially evaluate walk-in clients to determine level of care required.
• Managed the intake of walk-in clients, implementing rigorous safety protocols for suicidal and medically compromised patients by conducting physical observations minimally every fifteen minutes, ensuring patient safety and well-being.
• Streamlined admissions by confirming insurance coverage for 100% of walk-in and hospital referrals, leading to faster claims submission rate in the Business Office, enhancing overall client satisfaction.
• Ensured compliance with State and corporate regulations by efficiently managing all admission consents for an average of ten patients per shift, fostering trust and satisfaction in both inpatient and outpatient programs.
• Provided information to the patient about billing, complaint process, patient rights, HIPAA and visiting hours with hospital specific literature such as patient handbook.
• Provided one-on-one support to ensure the safe transport of patients from the Intake department to locked units, fostering a secure environment for each individual.
• Responded to frequent calls and emails seeking information or in crisis, directing to come in for assessment, go to ER, call Mobile Crisis, Police.

• Prepared bid drafts, final contracts as negotiated
• Managed accounts and collection, subcontractor payment.
• Conducted market and supplier research for best placement among competitors.
• Coordinated with distributors‘ for fulfillment and delivery
• Ensure worksite materials, tools available for project completion, monitor project timeline

Long term care

• Completed daily patient admissions, provided social services, completed discharge planning.
• Conducted daily tours of facility, reviewed services for both rehabilitation unit and long term care. Assisted visitors in identifying payment sources and home care resources.
• Conducted extensive Community outreach to obtain home repairs, assistance, medical supplies for patients
• Obtained medical insurance pre-authorizations for patient admissions and outpatient services upon discharge

Surgery

• Communicated with surgeon's offices to establish operative schedules
• Confirmed availability of medical equipment, tissues as needed for individual cases
• Admitted average twenty surgical patients daily ensuring consents, insurances, pre-authorization were current.

Medical Records

• Ensured timely delivery of requested documents for internal and external parties, enhancing customer satisfaction.
• Streamlined records management processes by implementing digital filing systems and reducing physical storage space.
• Improved accuracy in record-keeping by conducting regular audits and updating outdated information.

• Collaborated with interdisciplinary teams and corporate leaders to facilitate comprehensive patient care, improved treatment outcomes, superior State inspections.
• Mentored department staff to excel in providing personal care and developing comprehensive care plans
• Educated patients on creating positive coping skills and healthy personal goals through leisure and recreation modalities.
• Supervised diverse facility staff as well as working in multiple departments to train and encourage staff to excellence, boosting teams’ morale.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.