Bridget Brown

close outstanding quality HEDIS® gaps. These activities may be deadline sensitive and productivity standards may apply

Coordinate, complete and update on all quality process and results.

• Review medical records and abstract data for HEDIS and other measure sets
• Participate in ongoing discussions concerning data collections and analysis for HEDIS
• Understand the principles of CMS, HEDIS, NCQA, Health Plan Quality Standards and HIPAA

• Reviews and implements prescribed research protocols for data collection, data entry and quality control activities
• Schedules appointments for all incoming inquiries and utilizes efficient data entry to log patient information
• Addresses all patient concerns and complaints and resolves them effectively
• Notifies various departments regarding direct issues and errors
• Assists the supervisor in special projects and tasks
• Facilitates outbound calls to patients via telephone and recites a script as per company policy

• Managed general office duties such as answering multiple telephone lines, completing insurance
• Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment
• Scheduled patient appointments, inventory, rooming patients, and charting
• Checked vital signs, assist doctor with procedures, obtained medical/family history, and chief complaints
• Oversaw patient records and verified all documents for accuracy and credibility
• Drafted reports regarding patient concerns and treatments and utilized encryption to protect patient records
• Answered incoming calls to the facility and responded to all questions and inquiries