Bridget Bruno-Perez
East Meadow,NY
Summary
Dynamic customer service professional with a proven track record at Delta Airlines Global Services, excelling in problem resolution and relationship building. Recognized for enhancing customer satisfaction through effective communication and critical thinking. Skilled in data entry and fostering teamwork, consistently exceeding performance metrics while maintaining a friendly, positive attitude.
- Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
28
28
years of professional experience
Work History
Cleaning Service
RBR Elite Services
Howard Beach, NY
03.2016 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated exceptional verbal and written communication abilities.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Developed comprehensive business strategies to enhance operational efficiency and customer satisfaction.
- Oversaw financial planning, budgeting, and forecasting to maintain profitability and sustainability.
- Built a strong team culture through mentoring, training, and performance management initiatives.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Customer Service Representative
Delta Airlines Global Services
Flushing, NY
10.1998 - 02.2016
- Resolved customer inquiries and complaints through effective communication and problem-solving skills.
- Coordinated with team members to ensure timely flight check-ins and passenger assistance.
- Provided accurate information regarding flight schedules, policies, and procedures to enhance customer experience.
- Mentored new staff on company protocols and customer service best practices.
- Collaborated with cross-functional teams to improve operational efficiency and service delivery.
- Developed training materials that reinforced organizational standards in customer service excellence.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Business Administration And Management
Nassau Community College
Garden City, NY06-1991
High School Diploma -
East Meadow High
East Meadow, NY06-1988
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Data entry
Critical thinking
Customer relations
Problem resolution
Relationship building
Computer proficiency
Conflict resolution
Microsoft Excel
Complaint resolution
Timeline
Cleaning Service
RBR Elite Services
03.2016 - Current
Customer Service Representative
Delta Airlines Global Services
10.1998 - 02.2016
Business Administration And Management
Nassau Community College
High School Diploma -
East Meadow High