Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bridget Bultinck

Davenport,IA

Summary

Hospitable Assistant Front of House Manager leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity by Action. Performs well under pressure and thrives in fast paced high-volume environments. Job Title assists with front office functions and supervising Number staff. Directs and works with managers and employees to optimize guest satisfaction and maximize financial performance. Effectively communicates and supports company vision through strong leadership and positive attitude. Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue. Accomplished Job Title with extensive experience in food service industry. Promptly assists customers and identifies specific needs. Consistently adheres to food safety and quality standards to promote customer satisfaction and high-quality service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Front of House Assistant Manager

Front Street Pub And Eatery
06.2020 - Current
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Handled complaints, settled disputes, and resolved grievances to maintain customer satisfaction.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
  • Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
  • Drove excellent customer service through coaching, role modeling, and incorporating customer feedback to reinforce and improve quality of service.
  • Resolved guests complaints while maintaining positive customer environment.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Server

Sanchos Tacos
04.2019 - 06.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Assistant Manager

Things Remembered
06.2018 - 03.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed strategy to increase sales and drive profits.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.

Education

General -

Moline High School
Moline, IL
2013

Skills

  • Sales experience
  • Food safety understanding
  • Team player attitude
  • Strong interpersonal skills
  • Cash handling proficiency
  • Cross-functional collaboration
  • Problem-solving abilities
  • Attention to detail
  • Organizational skills
  • Multitasking capabilities
  • Adaptability and flexibility
  • Customer service expertise
  • Money Handling
  • Event coordination
  • Excellent communication
  • Reliability and punctuality
  • Payment Processing

Timeline

Front of House Assistant Manager

Front Street Pub And Eatery
06.2020 - Current

Server

Sanchos Tacos
04.2019 - 06.2020

Assistant Manager

Things Remembered
06.2018 - 03.2019

General -

Moline High School
Bridget Bultinck