Bridget Burns
Pawtucket
Summary
Dedicated Residential Care Worker with a strong focus on client advocacy, compassionate care, and excellent communication. Proven ability to implement individualized care plans and enhance resident engagement through recreational activities.
Overview
10
10
years of professional experience
Work History
Residential Care Worker
Gateway Healthcare
Smithfield, RI
03.2024 - Current
- Provided compassionate support to residents, fostering a safe and nurturing environment.
- Implemented individualized care plans in collaboration with multidisciplinary teams.
- Monitored resident health and behavior, reporting changes to healthcare professionals.
- Facilitated recreational activities to enhance social interaction and overall well-being.
- Trained new staff on best practices for residential care procedures and protocols.
- Developed strategies to improve resident engagement and satisfaction levels.
- Led crisis intervention efforts, ensuring safety and de-escalation during challenging situations.
- Evaluated program effectiveness, recommending improvements based on resident feedback and outcomes.
- Assisted residents with basic activities of daily living.
- Designed and implemented various activities to encourage socialization and aid residents in identifying potential.
- Monitored and assisted residents through individual service plans.
- Enhanced patient satisfaction by efficiently coordinating treatment plans and scheduling appointments.
- Upheld confidentiality standards by diligently adhering to HIPAA regulations and maintaining the privacy of patient information.
- Streamlined communication between patients, providers, and insurance companies for seamless treatment processes.
- Ensured accurate documentation of treatment plans by meticulously reviewing patient records and collaborating with healthcare teams.
- Educated patients on their treatment options, fostering informed decision-making and adherence to prescribed plans.
- Increased patient retention rates through the provision of exceptional customer service and prompt resolution of concerns.
- Reduced errors in treatment plans by thoroughly reviewing documents and collaborating with healthcare providers to ensure accuracy.
- Supported healthcare providers in delivering high-quality care through thorough preparation of required documents, materials, and resources before appointments.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
- Established rapport with community members by actively participating in local events and demonstrating genuine care for their wellbeing.
- Assisted older adults in navigating Medicare benefits by offering one-on-one consultations explaining coverage options and enrollment procedures.
Certified Medication Aide
Wingate Healthcare
Providence, RI
02.2023 - 06.2024
- Administered medications according to prescribed schedules, ensuring accuracy and compliance with healthcare standards.
- Monitored patient responses and reported changes to nursing staff to enhance care quality.
- Assisted in maintaining accurate medication records, contributing to efficient pharmacy operations.
- Provided training and support for new aides, fostering a collaborative team environment.
- Conducted thorough assessments of client needs, strengths, and risks to inform appropriate interventions and support services.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Handled confidential information with discretion and ensured its secure storage according to company policies.
- Managed office supplies inventory, ensuring that necessary materials were always available for staff use.
Certified Medication Aide/Direct Support Professional
Darlington Assist Living
Pawtucket, RI
03.2019 - 12.2023
- Administered prescribed medications and monitored resident responses to ensure safety and effectiveness.
- Assisted with daily living activities, promoting independence and dignity among residents.
- Maintained accurate medication records and documentation for compliance with healthcare regulations.
- Collaborated with nursing staff to develop individualized care plans tailored to resident needs.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
Certified Medication Aide /Certified Nursing Assistant
Darlington Assted Living (Darlington Memory Lane)
Pawtucket, RI
03.2017 - 12.2023
- Administer medications according to established protocols and individual care plans.
- Monitor residents' health status and report changes to nursing staff promptly.
- Assist with daily living activities, enhancing residents' quality of life and independence.
- Maintain accurate medication records and documentation for compliance with regulations.
- Train new staff on best practices for medication administration and resident care techniques.
- Collaborate with interdisciplinary teams to develop personalized care strategies for residents.
- Conduct safety checks on medication storage areas to ensure proper organization and security.
- Implement infection control measures in accordance with facility policies to safeguard resident health.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Reduced medication errors by maintaining accurate documentation of administered medications.
Certified Nursing Assistant
Darlington Memory Lane
North Providence, RI
01.2017 - 03.2018
- Collaborated with multidisciplinary teams to develop personalized care plans for residents.
- Supported recreational activities, enhancing social engagement among residents.
- Trained new staff on procedures and best practices in resident care techniques.
- Responded promptly to resident needs, fostering trust and comfort in caregiving relationships.
Medication Aide
Darlington Memory Lane
North Providence, RI
01.2017 - 03.2017
- Administered medications accurately and on schedule to ensure patient compliance with treatment plans.
- Monitored patients for side effects and reported changes in condition to nursing staff promptly.
- Assisted in maintaining a clean and organized medication storage area following safety protocols.
- Educated patients and families on medication usage, side effects, and adherence strategies.
Certified Nursing Assistant
Saint Antoine Nursing Home
North Smithfield, RI
11.2015 - 01.2017
- Assisted residents with daily living activities, promoting independence and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and organization of resident areas, ensuring a safe environment.
- Documented patient care accurately in electronic health records for efficient communication.
Education
Social Services
Community College of Rhode Island
Warwick, RI05-2026
No Degree - Certifed Medication Aide
Roger Williams University
Bristol, RI08-2017
No Degree - Certified Nursing Assistant
Roger Williams University
Bristol, RI11-2015
No Degree - Executive Administration Assistant
Katherine Gibbs
Providence, RI06-2001
Skills
- Working independently
- Professional boundaries
- Self-awareness
- Positive reinforcement
- Client advocacy
- Mental health support
- Therapeutic techniques
- Client transportation
- Confidentiality practices
- Cultural sensitivity
- Disability awareness
- Supportive counseling
- Nutrition planning
- Nonviolent intervention
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Basic life support
- Reliability
- Vital signs monitoring
- Excellent communication
- CPR certification
- HIPAA compliance
- Active listening
- Effective communication
- Supporting personal needs
- Compassionate care
- Client needs assessments
- Data entry and reporting
- Life skills training
- Substance abuse awareness
- Drug abuse prevention
- Mental health
- Teamwork and collaboration
- Documentation management
Timeline
Residential Care Worker
Gateway Healthcare
03.2024 - Current
Certified Medication Aide
Wingate Healthcare
02.2023 - 06.2024
Certified Medication Aide/Direct Support Professional
Darlington Assist Living
03.2019 - 12.2023
Certified Medication Aide /Certified Nursing Assistant
Darlington Assted Living (Darlington Memory Lane)
03.2017 - 12.2023
Certified Nursing Assistant
Darlington Memory Lane
01.2017 - 03.2018
Medication Aide
Darlington Memory Lane
01.2017 - 03.2017
Certified Nursing Assistant
Saint Antoine Nursing Home
11.2015 - 01.2017
Social Services
Community College of Rhode Island
No Degree - Certifed Medication Aide
Roger Williams University
No Degree - Certified Nursing Assistant
Roger Williams University
No Degree - Executive Administration Assistant
Katherine Gibbs