Hi, I’m
Bridget Campbell
customer servive
St Louis,Missouri
Summary
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Experienced non-medical Care Provider offering 3 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
Overview
6
years of professional experience
Work History
Delmar Gardens
Assistant Caregiver
07.2023 - 03.2024
Job overview
- Consistently maintained open lines of communication between healthcare team members regarding any changes in patient status or needs.
- Provided timely medication administration and monitored side effects, ensuring optimal health outcomes for patients.
- Offered companionship to patients by actively listening to their stories and participating in shared interests or hobbies.
- Implemented creative solutions for managing challenging behaviors in dementia patients while preserving dignity and respect at all times.
- Facilitated transportation services for medical appointments or errands, enabling patients to maintain independence outside the home setting.
- Maintained accurate records of each patient''s care, progress, and concerns, facilitating effective communication among healthcare professionals.
- Educated family members on best practices for supporting loved ones at home, empowering them as vital partners in caregiving efforts.
- Encouraged social interaction among patients through engaging activities, promoting mental well-being and reducing isolation.
- Assisted patients with mobility exercises, increasing physical strength and preventing further deterioration due to immobility.
Concentrix
Call Center Representative
05.2021 - 05.2023
Job overview
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Attended telephone skills and program information training sessions to boost aptitude.
Walgreens
Shift Manager
04.2018 - 01.2021
Job overview
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Education
Sumner High School, St Louis, MO
High School Diploma
05.2014
Skills
- Assisted Living Experience
- Bathing Assistance
- Compassionate Care
- Meal Preparation
- Respectful and Compassionate
- Cash Handling
- Decision-Making
- Problem-solving skills
- Customer Support
- Data Entry
- Customer service focus
- Employee Training
Accomplishments
- Supervised team of 6 staff members.
- Documented and resolved problems which led to employee of the month.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Assistant Caregiver
Delmar Gardens
07.2023 - 03.2024
Call Center Representative
Concentrix
05.2021 - 05.2023
Shift Manager
Walgreens
04.2018 - 01.2021
Sumner High School
High School Diploma
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