Seasoned transaction and operations professional with a proven ability to manage high-volume, complex real estate deals while driving efficiency and results. A strategic partner known for improving workflows, leading teams, and ensuring seamless coordination across all phases of the transaction process. Highly dependable under pressure, with a sharp focus on compliance, client service, and operational excellence.
Overview
21
21
years of professional experience
Work History
Escrow / Transaction Manager
Affordable Housing Advisors / Marcus & Millichap
08.2008 - 01.2025
Managed an average of 140 transactions concurrently, supporting an average of $2 billion in annual sales volume across affordable and investment housing markets.
Oversaw and trained 4 administrative team members, ensuring timely closings and accurate documentation across all transactions.
Acted as key liaison between real estate agents, buyers/sellers, attorneys, title companies, lenders, and government agencies.
Maintained full compliance with federal and state guidelines, including HUD regulations and affordable housing program requirements.
Coordinated cross-functional teams to facilitate seamless transaction execution, maintaining clear communication channels throughout the process.
Managed complex transactions to streamline processes, reducing turnaround time for contract execution.
Spearheaded initiatives aimed at improving internal processes related to transactions management, which resulted in an increase in organizational efficiency.
Utilized Smartsheet, Salesforce, Dropbox, Microsoft Teams, and DocuSign to manage high-volume, multi-state transactions.
Assisted in the preparation of listing materials and marketing presentations to support business development efforts.
Collaborated closely with other departments within the organization such as finance, legal, and operations to ensure seamless end-to-end transaction execution.
Oversaw a portfolio of multiple concurrent transactions, effectively balancing priorities and deadlines to complete all tasks on schedule.
Monitored contract execution to verify complete fulfillment of terms.
Reviewed legal documents for accuracy and compliance, minimizing potential disputes or delays in closing transactions.
REO Specialist
Re/Max Classic
05.2006 - 06.2008
Provided administrative support in the management of Real Estate Owned (REO) properties following foreclosure.
Coordinated document preparation, vendor scheduling, and compliance review throughout the sales lifecycle.
Monitored and updated property databases and assisted in marketing and escrow coordination for listed REO properties.
Operations Manager
BarbCo Real Estate
08.2003 - 03.2006
Supervised operations staff and kept employees compliant with company policies and procedures..
Reviewed contracts, ensured local/state compliance, and coordinated marketing strategies including open houses, broker tours, and advertising.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and maintained strong relationships with vendors, resulting in better pricing and improved service quality.
Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
Real Estate License -
Michigan Real Estate License
Southfield, MI
03.2006
Master of Science -
Wayne State University
Detroit, MI
01.1998
Bachelor of Arts -
Michigan State University
East Lansing, MI
06.1994
Skills
Proven expertise in transaction management, contract compliance (HUD, LIHTC, Section 8), and real estate marketing, with a focus on delivering smooth, efficient closings Skilled in client relations, REO processes, and office workflow optimization Proficient with CRM systems (Salesforce) and project management tools (Smartsheet, Microsoft Teams, Dropbox, DocuSign) Strong leader with hands-on experience in team training, Microsoft Office, and Google Workspace