Bridget Canterbury
Overview
26
26
years of professional experience
1
1
Language
Summary
Accomplished Dental Hygienist specializing in practice management, insurance verification,billing and coding working remotely. I am very detail oriented, self-starter, able to be productive without supervision.
Work History
Office Manager/Dental Billing and Coding Specialist
M & T Family Dentistry
12.2017 - 10.2024
- Managed daily operations of patient care, ensuring office staff maintained productivity. Daily, weekly, monthly, and annual reports, making sure the daily goals are reached for production, insurance billing and coding (including cross coding medical/dental), filing and following up with insurance companies, denials, claim corrections, working within several different dental programs and providing support within my office as problems arise, programs include, Dentrix, Dexis, Renaissance
- Managed daily office operations to ensure efficient workflow and patient satisfaction.
- Coordinated scheduling for dental appointments, optimizing time management for staff and patients.
- Implemented electronic health record system, improving data accuracy and retrieval efficiency.
- Trained and mentored administrative staff to enhance team performance and service delivery.
- Developed office policies and procedures, streamlining processes to reduce operational delays.
- Facilitated communication between dental practitioners and patients, enhancing overall care experience.
- Analyzed office performance metrics to identify areas for operational improvement and cost savings.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Updated coding databases to reflect changes in insurance policies and regulatory requirements.
- Collaborated with dental staff to streamline billing processes and resolve discrepancies efficiently.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Trained new team members on coding practices, enhancing overall departmental knowledge and performance.
- Led initiatives to improve coding accuracy, resulting in reduced claim rejections and faster reimbursements.
- Implemented quality control measures for coding processes, ensuring consistency and precision in documentation.
- Monitored changes in healthcare regulations to maintain up-to-date coding practices across departments.
- Collaborated with healthcare providers to clarify documentation, enhancing the accuracy of medical records.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Verified signatures and checked medical charts for accuracy and completion.
- Sorted and distributed incoming and outgoing medical records.
- Scanned and uploaded medical records into electronic medical records system.
- Assisted in preparation of medical reports for external parties.
MyChart by Epic Customer Service Specialist - Remote
Experis
10.2022 - 01.2023
- Assisted patients with technical issues related to MyChart accounts, including navigating Epic and resetting passcodes, moderating phone calls as they came in back to back. We used Amazon phone services.
- Developed and maintained knowledge base resources for team members to provide accurate information swiftly.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline service processes and improve response times.
- Implemented feedback mechanisms to gather insights for improving customer experience initiatives.
- Led initiatives focused on reducing response time, resulting in increased operational efficiency within the team.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Consultant
Dental Practice Management Consulting
01.2017 - 12.2017
- Achieved increased office productivity by implementing comprehensive training for front office dental staff. Streamlined scheduling of dental training programs, concentrating on efficiency in insurance billing and coding. Transformed insurance verification procedures, clarifying complexities to enhance overall patient service experience.
- Developed operational strategies to enhance practice efficiency and patient satisfaction.
- Conducted comprehensive assessments to identify areas for improvement in practice management.
- Streamlined workflow processes, reducing administrative burdens on dental staff.
- Implemented performance metrics to evaluate and enhance service delivery across practices.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Transformed client digital strategies, leveraging cutting-edge technologies to enhance online presence and customer interaction.
- Improved organizational efficiency, overhauling outdated operational procedures with innovative, tech-driven solutions.
- Implemented customer relationship management (CRM) systems, improving client engagement and retention rates.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
- Devised and implemented processes and procedures to streamline operations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
Digestive Health Center, Memorial Health System
09.2015 - 08.2016
- Worked in epic: patient records, insurance billing and coding, scheduling.
Dental Hygienist, Office Manager
Smile Gulf Coast
06.2010 - 01.2015
- Duties: See skills above
Full-Time Dental Hygienist
Dr. Austin Taylor
05.1998 - 01.2010
- Conducted comprehensive dental cleanings and assessments to promote oral health.
- Educated patients on proper oral hygiene practices and preventive care techniques.
- Developed individualized treatment plans based on patient needs and dental history.
- Collaborated with the dentist to diagnose oral health issues and recommend treatments.
- Streamlined patient scheduling processes, improving appointment management efficiency.
- Implemented infection control protocols to ensure a safe clinical environment.
- Evaluated new dental technologies and tools to enhance clinical practice effectiveness.
- Maintained up-to-date patient records, including medical histories and treatment plans, to facilitate accurate diagnoses and tailored treatments.
- Educated patients on proper brushing and flossing techniques to promote long-term oral health.
- Cleaned patient's teeth to remove plaque and tartar buildup and prevent tooth decay and gum disease.
- Enhanced patient experience by building rapport, addressing concerns, and explaining procedures in a professional manner.
- Sterilized equipment to keep dental tools clean and safe for use, reducing risk of infection.
- Supported office administrative tasks such as answering phone calls, scheduling appointments, and handling insurance billing inquiries when needed.
- Tailored individualized periodontal maintenance programs for patients suffering from gum disease or other related concerns.
- Applied fluoride and dental sealants to protect patients' teeth from decay.
- Improved patient oral health by conducting thorough dental cleanings and providing personalized home care instructions.
- Participated in continuing education courses to stay current on industry best practices and emerging technologies within the field of dental hygiene.
- Maintained accurate medical and dental records by documenting important patient data in [Software].
- Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
- Conducted oral cancer screenings during routine dental exams, resulting in early detection of potential issues.
Education
Associate degree - Health Science, with emphasis Dental Hygiene
Meridian Community College
01-1998
basic studies, health science, computer science classes
MGCCC
01-1996
High School - undefined
Pascagoula High School
Pascagoula, MS01-1994
Skills
- Medical coding
- Billing
- Claims auditing
- Appeals and Denials
- Insurance verification
- Insurance follow-ups
- Insurance payment posting
- Aging accounts management
- Documentation
- Attachments to Insurance Claims
- Treatment planning
- HIPAA Compliance
- Dentrix
- Eagle Soft
- Open Dental
- Solution Reach
- InSync
- Curve Dental
- Renaissance
- Report generation
- Performance tracking
- Patient Care
- Team Leadership
- Attention to detail
- Virtual Collaboration
- Microsoft Office
- G-Suite
- Credentialing
Languages
English
Native or Bilingual
Timeline
MyChart by Epic Customer Service Specialist - Remote
Experis
10.2022 - 01.2023
Office Manager/Dental Billing and Coding Specialist
M & T Family Dentistry
12.2017 - 10.2024
Consultant
Dental Practice Management Consulting
01.2017 - 12.2017
Digestive Health Center, Memorial Health System
09.2015 - 08.2016
Dental Hygienist, Office Manager
Smile Gulf Coast
06.2010 - 01.2015
Full-Time Dental Hygienist
Dr. Austin Taylor
05.1998 - 01.2010
basic studies, health science, computer science classes
MGCCC
High School - undefined
Pascagoula High School
Associate degree - Health Science, with emphasis Dental Hygiene
Meridian Community College