Bridget Case

. Classify and route records of members. Scan and clean documents, applying styles with proper

formatting.

. Assist with printing various types of documents. According to standards and procedures, transcribe dictated correspondence, documents, and projects from other media for Word Processing users.

. Type and proofread documents. Review final copies for accuracy and queues to remote printers.

. Verify the accuracy of metadata before sending images to the document storage system.

. Convert electronic mail to a usable document for business software.

. Prepare, organize, and scan paper documents into software to release for validation of documents.

• Reduced errors in documentation by conducting thorough quality checks and proofreading tasks prior to submission.
• Streamlined workflow processes by collaborating with team members on effective document management strategies.
• Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
• Reduced errors in documentation by conducting thorough quality checks and proofreading tasks prior to submission

• Provide reception and office support for Counseling and Consultation Service, Mental Health Services Department for Ohio State University students, co-located at Younkin Success Center and Lincoln Tower
• Answer high-volume multiline phones and urgent calls from multiple stakeholders, including students, parents, faculty, staff, and administrators
• Check-in clients and greet visitors
• Provide customer service to diverse client population
• Increased user satisfaction by providing timely and accurate responses to inquiries.
• Gather and process information of sensitive and confidential nature
• Handle personal details and inquiries
• Communicate client needs to clinical staff; to work effectively in fast-paced environment
• Maintain knowledge of CCS services with ability to communicate with university stakeholders
• Provide resource options to those seeking services such as triage, Community Provider Data Base, and urgent appointments; file student requests for prescription refills; participate in staff training and weekly meetings; manage office supply inventory.

• Respond to messages and emails to office and transfer correspondence
• Maintain general office organization and cleanliness
• Transmit information or documents to customers using computer, mail, or facsimile machine
• Manage office personnel schedules and implement coverage for increased work demands or unexpected absences
• Track office expenditures and manage office contracts, keeping meticulous transaction records
• Monitor students during testing times, and watch closely to prevent cheating
• Check IDs of testers before testing
• Enforce all posted testing rules to give an optimum testing environment
• Communicate and meet with HESI staff on testing issues that arise during testing situation
• Operate front desk and handle both customer and student questions and appointments
• Assist with organizing events on campus and off campus
• Give FASFA help to prospective students
• Assist students in registering for NCLEX and MBLEX.
• Improved test security by regularly updating and implementing strict proctoring protocols and procedures.
• Maintained accurate records for all exams administered, facilitating efficient test score processing and reporting.

• Provide proficient customer service Greet customers on arrival, understand their needs, and advise them on where to find products.
• Operate cash registers, manage financial transactions, and balance drawers.
• Sell clothing, sporting goods, and attire.
• Organize merchandise-knowledge of current sales, operating scanners, cash registers, printers, and various electronics
• Ring out, customers.
• Make changes and balance drawers.
• Handle financial transactions, bills, and credit card payments, including encouraging customers to apply for card to receive benefits and discounts.
• Manage returns, exchanges, and other discrepancies.
• Use scanners and various electronics to print, tag, and correctly price clothing and other items.
• Marking down items to clearance, implying if they are on sale and what date.
• Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
• Memorize RN numbers and bar codes.

• Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
• Collaborated with team members to maintain smooth operations during high-volume periods.
• Scoop and serve ice cream to our customers, make waffle products, run register, keep shop clean, change out buckets of ice cream, and perform number of other important, related tasks.
• Managed over 50 customers per day
• Handled cash transactions accurately, promoting trust between business and its customers.
• lead and assist teams responsible for guest service, sales, profits, quality, and employee engagement.
• Kept tidy and organized area to comply with cleanliness standards.

• Enhanced community engagement by organizing and leading outreach events.
• Improved organizational efficiency by streamlining volunteer onboarding processes.
• Cleaning, sweeping, mopping center. Clean cages and sterilize equipment, living area, and office.
• Feeding and caring for cats, administering medication, drawing blood, and cleaning teeth.