Bridget Cassianis
Land O Lakes
Summary
Proactive and goal-oriented professional recognized for exceptional time management and problem-solving abilities. Reliable and adaptable with a swift capacity to learn and apply new skills in dynamic environments. Strong analytical, communication, and teamwork skills drive team success and foster organizational growth. A positive attitude and commitment to continuous learning ensure ongoing professional development and valuable contributions to any team.
Overview
20
20
years of professional experience
Work History
Interpreter/ Training Team Lead
Language Line Solutions Kelly Services
03.2023 - Current
- Able to effectively deliver training programs, assess training needs, and develop material. I also facilitate interactive sessions, to include online modules, scenario role-play, and virtual classroom instruction.
- As an Interpreter, tend to over 30 incoming calls daily for various business lines including legal, medical, and financial clients. Assist the company with written and oral communication as needed.
- Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Patient Coordinator
Bamboo Med
10.2014 - 03.2023
- New Hire Training Program Oversight, Trained new staff on filing, phone etiquette and other office duties.
- Responsible for booking of medical/ aesthetics procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Acted as main point of contact for patients, doctors, and staff by closely reviewing medical charts and maintaining high levels of communication.
Medical Assistant
Ageless Integrative Medicine
07.2013 - 05.2014
- Supervised all medical and aesthetic operations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Sales Supervisor
Sunrise Communications
06.2009 - 08.2013
- Effectively coached team members to reach weekly and monthly sales goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
Teller
Wells Fargo
04.2006 - 06.2008
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Audit Loss Prevention
Stein Mart
01.2006 - 03.2008
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked effectively in fast-paced environments.
Education
Certificate - Human Resources Management
Kelly Talent Learning Center
Associate of Arts - Education Administration
H. C. C.
Tampa, FL08-2024
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Braddock Sr. High
Miami, FLSkills
- Critical analysis
- Proficient in English / Spanish
- Empathy in communication
- Collaborative partnership development
- Proficient in organization techniques
- Strategic decision-making
- Problem-solving aptitude
- Task prioritization
- Project planning
- Solution implementation
- Coaching and mentoring
- Skilled in Microsoft Office, PowerPoint, Excel, and Word
Timeline
Interpreter/ Training Team Lead
Language Line Solutions Kelly Services
03.2023 - Current
Patient Coordinator
Bamboo Med
10.2014 - 03.2023
Medical Assistant
Ageless Integrative Medicine
07.2013 - 05.2014
Sales Supervisor
Sunrise Communications
06.2009 - 08.2013
Teller
Wells Fargo
04.2006 - 06.2008
Audit Loss Prevention
Stein Mart
01.2006 - 03.2008
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Braddock Sr. High
Certificate - Human Resources Management
Kelly Talent Learning Center
Associate of Arts - Education Administration
H. C. C.
Kelly Talent Learning Center
Professional in Human Resources (in progress, 29 certificates completed)
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