Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Interests
Timeline
Generic
Bridget Castillo-Mondragon

Bridget Castillo-Mondragon

Charlotte,NC

Summary

Dedicated and compassionate with a strong foundation in providing quality care and support in fast-paced environments. Skilled in assisting others with daily tasks, ensuring comfort, and maintaining a safe and organized space. I take immense pride in these responsibilities. Throughout my caregiving roles, my exceptional communication skills, attention to detail, and ability to remain calm under pressure have consistently propelled my success. With a deep passion for making a positive difference in people's lives, I am eager to leverage the skills and commitment honed from my serving positions to contribute to the improvement of health and patient care.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server

Blackfinn American Pub
09.2024 - Current
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Host/Server

Alfredo's Ristorante Italiano
05.2022 - 08.2023
  • Cultivated positive guest relations by managing information and orchestrating speedy seating
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations
  • Assigned patrons to tables suitable for needs and restaurant section rotation
  • Processed orders and sent to kitchen employees for preparation
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
  • Set a positive tone for the entire dining experience as the first point of contact for incoming guests
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers
  • Maintained a clean and orderly dining area for an enjoyable guest experience
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Promoted business loyalty by fostering positive customer relationships

Education

University of North Carolina at Charlotte - Nursing/BSN

University of North Carolina At Charlotte
Charlotte, NC
12-2027

Clinton High School -

Clinton High School
Clinton, NC
06.2023

Skills

  • Accuracy
  • Problem-Solving
  • Teamwork and Collaboration
  • Time Management
  • Relationship Building
  • Friendly, Positive Attitude
  • Strong Work Ethic
  • Willingness to learn new skills
  • High-volume dining
  • Regulatory Compliance
  • Age Verification
  • Table Bussing
  • Table Monitoring and Turnover
  • Server Support
  • Bill computation
  • Seating arrangements
  • Reservations

Certification

CPR and BLS Certified

Spanish Translator Certified

Accomplishments

  • Time Management and Multitasking: Managed multiple tables in a fast-paced environment, balancing tasks while maintaining high standards of service and attention to detail.
  • Team Collaboration: Worked effectively as part of a team to provide seamless service, supporting colleagues and communicating effectively to ensure customer satisfaction.
  • Handling High-Stress Situations: Remained calm and professional during busy shifts, resolving issues efficiently while maintaining a positive and supportive demeanor.
  • Attention to Detail: Maintained cleanliness and organization in workspaces, ensuring a sanitary and welcoming environment for customers.
  • Adaptability: Quickly adapted to changes in customer needs, restaurant policies, and menu updates, demonstrating flexibility and problem-solving skills.
  • Empathy and Communication: Regularly listened to and addressed customer concerns, offering empathy and clear communication to resolve issues and enhance their experience.
  • Exceptional Customer Service: Demonstrated the ability to provide compassionate and attentive service to a diverse clientele, ensuring their needs were met quickly and effectively.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Elementary

Interests

I have a variety of interests that keep me active and engaged I enjoy going to the gym to stay fit and challenge myself physically I also love playing guitar, which helps me unwind and express creativity When it comes to sports, I’m passionate about playing tennis and pickleball, as both offer a fun way to stay active and competitive Additionally, I enjoy socializing with people at work, building connections, and learning from others in different settings

Timeline

Server

Blackfinn American Pub
09.2024 - Current

Host/Server

Alfredo's Ristorante Italiano
05.2022 - 08.2023

Clinton High School -

Clinton High School

University of North Carolina at Charlotte - Nursing/BSN

University of North Carolina At Charlotte
Bridget Castillo-Mondragon