Bridget Cline
Lake Tapps
Summary
Hello, I am a customer service and hospitality professional who has many years of experience as being the first point of contact with the general public. I thrive each day on making a positive impact to the people I serve and it has a been incredibly rewarding role. I am seeking a sales associate/front desk position at Club Pilates in Lake Tapps. I currently have an unlimited membership and absolutely want to be a part of the team! Do pilates. Do life.
Overview
14
14
years of professional experience
Work History
Barista-Front Counter Service
Castle Perk Espresso
Sumner, WA
01.2020 - 01.2025
- Controlled line and crowd with quick, efficient service.
- Answered multi line phone, taking over the phone payments and processing. Answered questions and requests via phone.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Cultivated to recall customers' names and address each by name.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Prioritized customer requests while managing interruptions.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and answered questions.
- Pleasantly interacted with customers during hectic periods to promote positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Front Counter Service
Wanna Cupcake
12.2018 - 01.2020
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Maintained supply levels in counter and customer areas to meet typical demands
- Recommended products based on solid understanding of individual customer needs and preferences
- Engendered customer loyalty by remembering personal preferences and allergy information
- Maintained La Marzocco equipment and performed minor repairs to keep coffee machines functioning properly
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Constantly expanded personal knowledge of coffee styles and varieties
- Cultivated ability to recall customers' names and address each by name
- Memorized recipes for multiple specialty coffee beverages and seasonal offerings
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Cleaned counters, machines, utensils and seating areas daily
- Complied with standards for merchandising, stocking and storing product
- Educated coworkers and customers about new products
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Sanitized commercial equipment and wiped down counters and tables to prevent spread of germs
- Controlled line and crowd with quick, efficient service
- Prepared coffee, cleaned dining areas, opened register and carried out other opening duties
- Maintained regular and consistent attendance and punctuality
Manager
Sugar Cookies Espresso
Kent, Des Moines & Edgewood
05.2011 - 02.2018
- Supervised a weekly schedule of 3-4 employees per location.
- Strengthened existing customer relationships through extensive communication and tried and true marketing strategies such as customer rewards program incentives, happy hour promotions and rotating seasonal specials.
- Replenished supplies as need with 1-2 large inventory orders processed per week.
- Scheduled weekly inventory pickups and deliveries with vendors.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register, making cash depositories and settling credit card transaction system.
- Processed cash and credit payments rapidly and accurately.
- Assisted customers with food selection, inquiries and order customization requests.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Provided an elevated customer experience to generate a loyal clientèle.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Helped drive sales goals and achieve monthly quotas.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Cleaned and organized the store, including the front counters, espresso bar and displays.
- Maintained cleanliness of commercial sink, refrigeration, and back stock area.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Communicated all store initiatives and promotions to customers to generate return business.
- Dedicated to continuously improving sales abilities and product knowledge.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Operated a POS system to itemize and complete customer purchases.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
Education
High School Diploma -
Horizon High School
Scottsdale, AZSkills
- Customer service
- Multi-line phone handling
- office-related work and equipment experience
- Proficient in MS Word, Excel, PowerPoint, Outlook applications
- Verbal and written communication
- Strong public relations
- POS systems knowledge
- People-oriented
- Motivated team player
- Excellent work ethic
- Positive and friendly
- Detail-oriented
- Quick learner
- Goal-oriented
- Punctual, regular attendance
Timeline
Barista-Front Counter Service
Castle Perk Espresso
01.2020 - 01.2025
Front Counter Service
Wanna Cupcake
12.2018 - 01.2020
Manager
Sugar Cookies Espresso
05.2011 - 02.2018
High School Diploma -
Horizon High School