Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bridget Cline

Lake Tapps

Summary

Hello, I am a customer service and hospitality professional who has many years of experience as being the first point of contact with the general public. I thrive each day on making a positive impact to the people I serve and it has a been incredibly rewarding role. I am seeking a sales associate/front desk position at Club Pilates in Lake Tapps. I currently have an unlimited membership and absolutely want to be a part of the team! Do pilates. Do life.

Overview

14
14
years of professional experience

Work History

Barista-Front Counter Service

Castle Perk Espresso
01.2020 - 01.2025
  • Controlled line and crowd with quick, efficient service.
  • Answered multi line phone, taking over the phone payments and processing. Answered questions and requests via phone.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Cultivated to recall customers' names and address each by name.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Prioritized customer requests while managing interruptions.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and answered questions.
  • Pleasantly interacted with customers during hectic periods to promote positive environment.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Front Counter Service

Wanna Cupcake
12.2018 - 01.2020
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs
  • Maintained supply levels in counter and customer areas to meet typical demands
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Engendered customer loyalty by remembering personal preferences and allergy information
  • Maintained La Marzocco equipment and performed minor repairs to keep coffee machines functioning properly
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
  • Constantly expanded personal knowledge of coffee styles and varieties
  • Cultivated ability to recall customers' names and address each by name
  • Memorized recipes for multiple specialty coffee beverages and seasonal offerings
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Cleaned counters, machines, utensils and seating areas daily
  • Complied with standards for merchandising, stocking and storing product
  • Educated coworkers and customers about new products
  • Trained new team members with positive reinforcement and respectful, encouraging coaching
  • Sanitized commercial equipment and wiped down counters and tables to prevent spread of germs
  • Controlled line and crowd with quick, efficient service
  • Prepared coffee, cleaned dining areas, opened register and carried out other opening duties
  • Maintained regular and consistent attendance and punctuality

Manager

Sugar Cookies Espresso
05.2011 - 02.2018
  • Supervised a weekly schedule of 3-4 employees per location.
  • Strengthened existing customer relationships through extensive communication and tried and true marketing strategies such as customer rewards program incentives, happy hour promotions and rotating seasonal specials.
  • Replenished supplies as need with 1-2 large inventory orders processed per week.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register, making cash depositories and settling credit card transaction system.
  • Processed cash and credit payments rapidly and accurately.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Helped drive sales goals and achieve monthly quotas.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Cleaned and organized the store, including the front counters, espresso bar and displays.
  • Maintained cleanliness of commercial sink, refrigeration, and back stock area.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Operated a POS system to itemize and complete customer purchases.
  • Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.

Education

High School Diploma -

Horizon High School
Scottsdale, AZ

Skills

  • Customer service
  • Multi-line phone handling
  • office-related work and equipment experience
  • Proficient in MS Word, Excel, PowerPoint, Outlook applications
  • Verbal and written communication
  • Strong public relations
  • POS systems knowledge
  • People-oriented
  • Motivated team player
  • Excellent work ethic
  • Positive and friendly
  • Detail-oriented
  • Quick learner
  • Goal-oriented
  • Punctual, regular attendance

Timeline

Barista-Front Counter Service

Castle Perk Espresso
01.2020 - 01.2025

Front Counter Service

Wanna Cupcake
12.2018 - 01.2020

Manager

Sugar Cookies Espresso
05.2011 - 02.2018

High School Diploma -

Horizon High School

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