Bridget Critchfield

• Designed specific workout systems for individual clients based on performance ability.
• Trained clients during strength training, cardio vascular exercise and stretching.
• Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
• Explained exercise modifications and contraindicated movements to participants with history of injury.
• Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
• Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
• Educated club members about relationship between nutrition and fitness.
• Built customer loyalty by smoothly executing training initiatives.
• Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency.
• Recruited new participants each month with expertise in relationship-building and personal training.
• Created inspirational physical training initiatives to foster healthy lifestyle decisions.
• Increased membership enrollment by using innovative sales and promotional techniques.
• Developed organization systems for personal fitness plans, records and contracts.
• Curbed learning time by developing customer rapport during training sessions.
• Educated customers through creative presentations about health and personal benefits of services.
• Met health education and wellness objectives with implementation of new training programs.
• Bolstered customer satisfaction ratings by managing issues and providing dedicated service.
• Drove client retention, managing daily classes and individual sessions.
• Minimized injury risks by advising clients about form and proper clothing.
• Instructed gym members about correct use of weight resistance and cardiovascular equipment.
• Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment.
• Educated clients on effective ways to exercise while on business travel, at home and on vacation.
• Motivated clients to achieve their personal fitness goals through developing and modifying routines.
• Informed clients about nutrition, lifestyle issues, and weight control.
• Evaluated individual participants to assess conditions and develop suitable training programs.
• Promoted total wellbeing by encouraging students to improve nutrition, weight control and lifestyle.
• Taught participants to maximize exertion and results with exercise routines.
• Encouraged participation and increased enjoyment with fun routines and music accompaniment.
• Served as point of reference for fitness expertise within club.
• Demonstrated correct use of gymnastic and exercise equipment for students to achieve maximum benefits.
• Helped students of different abilities levels boost health with skill-adjusted classes.
• Treated injured students with basic first aid and reiterated safety standards to prevent recurrence.
• Treated injuries and physical distress with immediate care and coordinated more advanced support for critical issues.
• Monitored proper execution and form of clients and adjusted positions to improve results and safety
• Promoted safe and interactive environment for club clients and members
• Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs
• Designed specific workout systems for individual clients based on performance ability
• Trained clients during strength training, cardio vascular exercise and stretching
• Educated club members about relationship between nutrition and fitness
• Met health education and wellness objectives with implementation of new training programs
• Built customer loyalty by smoothly executing training initiatives
• Explained exercise modifications and contraindicated movements to participants with history of injury
• Grew customer base through word-of-mouth referrals based on customer satisfaction and results
• Educated customers on preventive care, nutrition, fitness, stress management and ergonomics
• Developed organization systems for personal fitness plans, records and contracts
• Bolstered customer satisfaction ratings by managing issues and providing dedicated service
• Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency
• Recruited new participants each month with expertise in relationship-building and personal training
• Drove client retention, managing daily classes and individual sessions
• Curbed learning time by developing customer rapport during training sessions
• Increased membership enrollment by using innovative sales and promotional techniques
• Educated customers through creative presentations about health and personal benefits of services
• Created inspirational physical training initiatives to foster healthy lifestyle decisions
• Organized files and created new system for personal fitness plans, records and contracts

Performed Safety Procedures and Protocol:

*Ensure that adequate supplies of refreshments and emergency

equipment on board

*Full check of aircraft before boarding for anything suspicious

*Guide and assist passengers to seats

*Acting as security and TSA on Chartered Flights

*Checking Bags for anything suspicious on Chartered Flights

*Demonstrate use of emergency equipment

*Maintain Cabin and Passengers throughout flight

*Assist disabled passengers

*Take snack and drink orders

*Consistent flight checks

*Answering calls from flight deck

*Direct passengers in case of emergency

*Fully clean aircraft after all flights were done for day

• Answered passengers' questions and provided solutions to issues arising during flights.
• Ensure safety and comfort of customers onboard aircraft.
• Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
• Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Worked flexible hours; night, weekend, and holiday shifts.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Carried out day-day-day duties accurately and efficiently.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Controlled entertainment for passengers through onboard video and audio systems.
• Offered personalized assistance to children, elderly and passengers with special needs.
• Relayed updates and information to passengers after confirming key details with pilot and other FA.
• Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
• Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
• Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
• Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
• Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Verified aircraft and passenger compliance with policies, regulations and safety guidance
• Answered passenger questions and provided solutions to issues arising during flights
• Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats
• Ensured safety and comfort of customers onboard aircraft
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
• Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements
• Resolved passenger conflicts and medical emergencies during flights
• Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly
• Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures
• Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers
• Relayed updates and information to passengers after confirming key details with pilot
• Offered personalized assistance to children, elderly and passengers with special needs
• Controlled entertainment for passengers through onboard video and audio systems
• Adhered to social distancing protocols and wore mask or face shield
• Worked with customers to understand needs and provide excellent service
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

• Reduced expenses by reviewing vendor relationships, sourcing new suppliers and negotiating favorable and fair contracts.
• Sourced quality vendors to consistently reach highest care standards.
• Strengthened company's business by implementing new marketing plans.
• Collaborated with various team members to meet guests' requests.
• Created healthy nutritious menus to serve at important functions.
• Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Introduced customers to resort amenities with pleasant and helpful demeanor.
• Promoted hotel brand's loyalty program via social media, email and direct mail.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.