Bridget Cummings
Sharon ,PA
Summary
Dedicated Administrative professional with excellent experience. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
Work History
Web Account Manger
Universal Traffic Service
Grand Rapids, MI
11.2016 - 12.2019
- Pulled and processed web orders with speed and accuracy
- Verified shipment details with shipper
- Tracked shipments for clients and advised them of any shipment delays
- Worked as team to ensure all orders were processed in timely manner
Administrative Assistant
Xanatek
South Bend, IN
05.2012 - 06.2016
- Answered Sales line and transferred calls to sales agent based on location of caller
- Gained and sharpened customer service skills
- Received ACH, check and credit card payments in QuickBooks
- Processed credit card payments in First Data
- Completed daily bank deposit
- Contacted customers regarding past due payments and billing changes
- Compiled quarterly reports to ensure correct billing
- Made follow up and courtesy calls to new clients and surveyed them about their experience
- Scanning duties
- Various projects as assigned by President and Vice President of company
Front Desk Coordinator
Blu Water Medi Spa Salon
Monroe, MI
05.2011 - 12.2011
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled appointments for Salon, Spa and Chiropractic Care
- Ensured smooth operation of Front Desk
- Confirmation and courtesy calls to clients
- Gained and sharpened customer service skills
Co-Manager
Holiday Retirement - Montgomery Park
East Amherst, NY
11.2009 - 07.2010
- Created positive and engaging atmosphere for community's residents
- Ensured productive, safe and professional environment for staff and residents
- Worked as part of collaborative management team with shared authority and responsibilities
- Lived on-site, on call 24 hours responding to resident's emergencies and other needs
- Budgeting and accounting
- Interviewed and hired staff
- Scheduled all shifts for staff
- Marketing tasks - lead generation and conversion
Education
Certificate Program - Managing Cosmetology
Casal Aveda Institute
Youngstown, OHCertificate Program - Aircraft Mechanics
Michigan Institute of Aeronautics
Belleville, MIHigh School Diploma -
Mason Consolidated High School
Erie, MISkills
- Customer Service
- Microsoft Office
- Teamwork and Collaboration
- Verbal and Written Communication
- Data Entry and Database Software
- Call Answering and Routing
- Office Supplies and Inventory
- Multi-Line Phone Systems
- Credit Card Transaction Processing
- Front Desk Management
Timeline
Web Account Manger
Universal Traffic Service
11.2016 - 12.2019
Administrative Assistant
Xanatek
05.2012 - 06.2016
Front Desk Coordinator
Blu Water Medi Spa Salon
05.2011 - 12.2011
Co-Manager
Holiday Retirement - Montgomery Park
11.2009 - 07.2010
Certificate Program - Managing Cosmetology
Casal Aveda Institute
Certificate Program - Aircraft Mechanics
Michigan Institute of Aeronautics
High School Diploma -
Mason Consolidated High School
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