Proven achiever with a strong background in patient care and customer service, notably at UNLV Health ENT. Excelled in insurance verification and problem-solving, enhancing patient satisfaction and streamlining operations. Compassionate Front Office Specialist driven to keep office operations moving smoothly and efficiency to maximize team productivity and patient satisfaction. Highly organized and accurate with a detail-oriented nature. Desiring new role with growing operation.
Hi, I’m
Bridget Davis
Las Vegas,NV
Summary
Overview
9
years of professional experience
Work History
UNLV Health ENT
Front Office Specialist
10.2023 - Current
Job overview
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Supported marketing efforts through social media management and promotional event coordination for increased brand visibility within the community.
- Served as liaison between clinical and administrative staff, fostering collaboration toward shared goals of excellent patient care delivery.
- Balanced financial transactions accurately through diligent record-keeping practices while adhering to established budgetary guidelines.
- Determined amounts due and accepted payments.
- Reduced waiting times by effectively managing patient flow and promptly addressing any concerns or issues.
- Maintained strict confidentiality by securely handling sensitive patient data in accordance with HIPAA regulations.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
Resort World Genting
Cage Cashier
08.2022 - 06.2023
Job overview
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
RDI
Medical Insurance Representative
12.2021 - 07.2022
Job overview
- Assisted patients with understanding their benefits, coverage limitations, and financial responsibilities related to medical services received.
- Mitigated potential fraud risks by verifying patient information and conducting thorough background checks for eligibility verification purposes.
- Contributed towards a positive work environment by actively participating in team meetings and offering constructive feedback when needed.
- Streamlined claim processing for faster reimbursement, utilizing knowledge of insurance policies and procedures.
- Managed high call volume while maintaining accuracy and professionalism in documentation of interactions with customers.
- Processed referral requests from patients, doctors and other health care professionals.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Assisted with completion of referral forms and verified data accuracy and completion
Women's Hospital
NICU Unit Secretary/CNA
02.2015 - 06.2019
Job overview
- Streamlined the admission process for new NICU patients by gathering necessary information, completing required forms, and ensuring proper placement within the unit.
- Supported healthcare professionals in identifying potential risks or areas for improvement within the NICU through diligent observation and reporting of any discrepancies or concerns.
- Supported a nurturing and healing environment for patients and families by addressing their needs, answering questions, and offering emotional support when necessary.
- Enhanced patient care by efficiently managing and organizing medical records, charts, and documents for easy access by healthcare professionals.
Education
Northwestern State University of LouisianaNatchitoches, LA
Bachelor of Science from GENRAL STUDIES
05.2025
University Overview
Skills
- Patient Care
- Customer service expertise
- Exceptional communication
- File Organization
- Insurance Verification
- Appointment Scheduling
- Patient Relations
- Document Management
- Records Management
- Time Management
- Problem-solving skills
- Listening Skills
- Scheduling appointments
- Data Entry
- Scheduling and calendar management
- Inventory Support
Timeline
Front Office Specialist
UNLV Health ENT
10.2023 - Current
Cage Cashier
Resort World Genting
08.2022 - 06.2023
Medical Insurance Representative
RDI
12.2021 - 07.2022
NICU Unit Secretary/CNA
Women's Hospital
02.2015 - 06.2019
Northwestern State University of Louisiana
Bachelor of Science from GENRAL STUDIES
Similar Profiles
Kimberly BurgessKimberly Burgess
Medical Coder OBGYN at UNLV HealthMedical Coder OBGYN at UNLV Health
Noemi BailonNoemi Bailon
Front Office Specialist at UNLV HEALTHFront Office Specialist at UNLV HEALTH
Liz CarrascoLiz Carrasco
Clinical Director at UNLV PRACTICE Rural Mental Health Outreach Project (RHOP)Clinical Director at UNLV PRACTICE Rural Mental Health Outreach Project (RHOP)
Alexis KeenanAlexis Keenan
Assistant Store Manager- Client Experience at SephoraAssistant Store Manager- Client Experience at Sephora
Jamey GisendanerJamey Gisendaner
Senior Resolution Manager at BarclaysSenior Resolution Manager at Barclays