Bridget DeMoe
Almena,WI
Summary
Accomplished Quality Assurance Analyst with a proven track record at Saputo Cheese USA Inc., enhancing efficiency and product quality through meticulous testing plans and effective team collaboration. Expert in software system testing and adept at fostering customer satisfaction, demonstrated through resolving escalated complaints and streamlining processes for improved productivity.
Overview
1
1
year of professional experience
Work History
Quality Assurance Analyst
Saputo Cheese USA Inc.
Almena, WI
06.2024 - Current
- Participated in daily scrum meetings providing status updates on projects assigned.
- Streamlined processes, increasing efficiency and consistency to support quality initiatives.
- Worked with team members to create efficient workflows, resulting in high productivity.
- Developed, documented, and executed manual tests for web-based applications.
- Conducted manual and automated testing to identify software defects and inconsistencies.
- Conducted internal audits to measure adherence to established QA standards.
- Created and maintained database of common and known testing defects.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Delegated work to staff, setting priorities and goals.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ensured compliance with all applicable laws and regulations related to the sale of goods or services.
- Answered customer questions about products and services and recommended appropriate solutions.
- Conducted market research to identify selling possibilities and evaluate customer needs.
Education
Associate of Science -
National American University
Bloomington01-2005
Some College (No Degree) - Associate in Health Science
University Wisconsin Barron County
Rice Lake, WISkills
- Testing plans
- Test case development
- Virtualization
- Results validation
- Software system testing
- Hardware and software installation
Timeline
Quality Assurance Analyst
Saputo Cheese USA Inc.
06.2024 - Current
Associate of Science -
National American University
Some College (No Degree) - Associate in Health Science
University Wisconsin Barron County
Similar Profiles
Susana SaucedoSusana Saucedo
Relief Operator at Saputo Cheese USA Inc.Relief Operator at Saputo Cheese USA Inc.
William HarrisWilliam Harris
Production Lead at Saputo Cheese USA Inc.Production Lead at Saputo Cheese USA Inc.
Christopher YatesChristopher Yates
ESL Production Blender at Saputo Cheese USA Inc.ESL Production Blender at Saputo Cheese USA Inc.
Eunice GreenEunice Green
Sr. Customer Account Specialist at Saputo Cheese USA Inc.Sr. Customer Account Specialist at Saputo Cheese USA Inc.
Bailley BartleBailley Bartle
Assistant Store Manager at The UPS StoreAssistant Store Manager at The UPS Store