Bridget Deshong
Global Payments
Chambersburg,PA
24
years of professional experience
Results-driven Senior Disputes Analyst at Global Payments, adept at analyzing complex cases and enhancing resolution processes. Leveraged critical thinking and teamwork to manage high-profile disputes, achieving timely resolutions and improved customer satisfaction. Skilled in chargeback handling and policy enforcement, consistently delivering focused, individualized solutions.
Work History
Senior Disputes Analyst
3 Years 9 Months- Analyzed complex dispute cases, providing insights to enhance resolution processes.
- Collaborated with cross-functional teams to streamline dispute management workflows.
- Managed high-profile dispute cases, ensuring thorough investigation and timely resolution for client satisfaction.
- Used sound judgment and available resources to make well-informed decisions for case approval or denial.
- Analyzed, researched and resolved payment claims within required timeframes.
- Adhered to department processes, procedures and goal expectations for case investigations.
- Kept up to date on industry information, system changes, network rules and compliance issues.
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Prepared written opinions or decisions regarding cases.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Analyzed complex transaction disputes to identify root causes and recommend resolutions.
- Collaborated with cross-functional teams to streamline dispute resolution processes and enhance customer satisfaction.
Team Lead for Terminal Support
20 Years 6 MonthsEducation
GED
Skills
Policy enforcement
Data interpretation
Dispute investigation
Chargeback handling
Teamwork and collaboration
Research
Assertiveness
Critical thinking
Organizational skills
Adaptability and flexibility
Situational awareness
Self motivation
Analytical thinking
Continuous improvement
Adaptability
Information collection
Independent Decision-making
Evaluate liability
Timeline
Senior Disputes Analyst
Global Payments
07.2022 - 04.2026Read More
Team Lead for Terminal Support
First Data
01.2002 - 07.2022Read More
Cornerstone Correspondence Christian Academy
GED
Read More